Field Service Business Analyst

Eaton’s Corporate Sector division is currently seeking a Field Service Business Analyst. Eaton is a global leader in power management technologies, helping customers worldwide manage electrical, hydraulic, and mechanical power more efficiently, safely, and sustainably. Why Join Us? This position offers a hybrid work model (3 days in the office, 2 days remote), global exposure through collaboration with international teams, and career growth opportunities within a company committed to innovation and professional development. You’ll work on enterprise-wide transformation projects using platforms like SAP, Oracle, Salesforce, and Field Service applications in an Agile environment. If you are an internal candidate (#E), the application must be made through Eaton Jobs (Intranet > Joe > EatonJobs). What you’ll do: Job Summary The Field Service Business Analyst serves as the primary liaison between business stakeholders and the IT function, leveraging expertise in business analysis to recommend and implement solutions that enable the organization to achieve its goals. The Business Analyst has expertise in business analysis tools and techniques, extensive experience in enterprise-wide process and technology transformations, and implementation. The ideal candidate has experience with master data management programs, data hubs, ERP (SAP, Oracle) implementations, Salesforce implementations, or Field Service platforms. The candidate ideally has delivered projects in an Agile/Scrum methodology and will provide thought‑leadership in driving project objectives forward. The Business Analyst is responsible for business analysis planning and monitoring; requirements elicitation; requirements management and communication; enterprise analysis; requirements analysis and solution assessment and validation on large projects in alignment with the Eaton PROLaunch project management process standards. Job Responsibilities A. The BA is self‑managed and has the ability to estimate project work, define business requirements planning & approach, stakeholder assessment, plan, facilitate requirements elicitation workshops/interviews, perform analysis of requirements, manage traceability of requirements through design, development and validation, and prepare and lead UAT plan, scripts and testing. B. Business Analysis Planning: Plan the business analysis approach for projects, determine the deliverables, estimate business analysis effort, and determine metrics to be used to monitor the success of analysis work. C. Requirements Elicitation: Conduct requirements gathering activities (brainstorming, focus groups, interviews, observation, prototyping, workshops), document the results, and validate that the documented requirements meet the stakeholders’ needs. D. Requirements Management & Communication: Assess requirements to ensure they fall within the solution scope, ensure requirements are aligned with and traceable to business objectives and solution design, and ensure requirements are communicated and presented in a format that is understandable to stakeholders, including solutions designers and developers. E. Enterprise Analysis: Evaluate the business need, problem or opportunity to justify the investment necessary to deliver the solution, assess the capability of the enterprise to leverage in developing a solution, and determine the most feasible solution. F. Requirements Analysis: Analyze, prioritize and organize requirements to ensure efforts focus on the most critical needs, model requirements to demonstrate process and or solution function, and validate that the requirements support the delivery of value. G. Solution Assessment: Review and evaluate IT solution designs to ensure the proposed solution meets the business requirements. H. Validation: Coordinate the approach and development of use cases and test scenarios with the customer to ensure integration and/or user acceptance testing is complete and validates that project requirements have been achieved. Qualifications: Mandatory: Bachelor’s degree from an accredited institution. Relevant experience in IT or a related field, working on moderate to highly complex technology projects and programs, often in a customer‑facing role. Advanced English level. Excellent communication skills, both written and verbal. Good team‑oriented interpersonal skills, with the ability to facilitate sessions and effectively interface with a wide variety of people. Self‑motivated, committed, and able to work under pressure and to tight deadlines. Desirable: Familiarity with any Salesforce module is welcomed. Experience with any Field Service application is an advantage. Business knowledge of Field Service is an advantage. ERP system knowledge (SAP, Oracle) is preferable. Good understanding of Agile/Scrum methodologies. #LI-RS6 We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. #J-18808-Ljbffr