Technical Account Manager

Technical Account Manager (French Speaking) CoreView is the global leader in effortless Microsoft 365 (M365) security, governance, and administration. Trusted by Fortune 100 companies, we empower organizations to simplify complex M365 environments, strengthen security, and maximize ROI—with over 20 million users managed worldwide. Our unified, cloud-native platform delivers powerful automation, rapid value, and end-to-end visibility across the entire M365 ecosystem. Backed by world-class support and a collaborative, innovative culture, CoreView is a place where your ideas matter and your work truly impact global enterprises. Job Summary As a Technical Account Manager (TAM), you'll act as the trusted advisor and key point of contact for our enterprise customers in the EMEA region. You will combine technical expertise in Microsoft 365 and cloud ecosystems with a business-oriented mindset, ensuring that customers achieve maximum value and satisfaction from our solutions. Requirements Technical & Business Expertise: In-depth knowledge of Microsoft 365, Azure, Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, and a strong understanding of cloud security and compliance. Customer-Centric Mindset: Experience in customer success, technical account management, or related roles in a SaaS environment, ideally with enterprise/large accounts. Revenue Orientation: Proven ability to identify and close revenue growth opportunities (upsell/cross-sell), and demonstrated impact on retention and customer success metrics. Strong Communication & Influence: Ability to lead strategic customer conversations, deliver high-impact presentations, and influence stakeholders at all organizational levels. Analytical & Problem-Solving Skills: Skilled at using data to identify trends, root causes, and recommend solutions to maximize customer value. Operational Excellence: Experience developing SOWs, participating in sales cycles, and managing account data and KPIs in CRM tools. Collaboration & Teamwork: Ability to work cross-functionally and coordinate with commercial, professional services, and implementation teams. Languages: Must be fluent in English and French. Spanish and/or other language skills are welcomed and considered an added value. Education & Experience: Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience. Responsibilities Customer Success Ownership: Own and nurture long-term relationships with a portfolio of enterprise clients, serving as their post-sales technical and strategic consultant. Customer Lifecycle Management: Guide customers through onboarding, deployment, adoption, and renewal to ensure they extract maximum value and achieve defined business objectives. Proactive Value Delivery: Monitor customer health, usage, and satisfaction to anticipate needs; execute proactive engagement plans and recommend optimization strategies. Revenue Growth & Retention: Identify and drive upsell/cross-sell opportunities; manage renewals and negotiations; contribute to achieving net revenue retention and uplift targets. Technical Leadership: Act as the subject matter expert for Microsoft 365 and related cloud technologies; advise on best practices for configuration, security, and compliance. Additional Notes CoreView is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against based on gender, race/ethnicity, protected veteran status, disability, or other protected group status. #J-18808-Ljbffr