Clinical Field Service Engineer

Overview

• Are you looking for an impactful role within a growing business that helps advance science and improve human health?
• Would you enjoy the freedom of a field-based role where no two days are the same and you can become a trusted technical partner to our customers?
• Are you looking for opportunities to grow, develop, learn and progress in your career?
• Would you like to join a global, innovative technology organisation that is strongly committed to diversity, equity and inclusion?

If your answers are yes, then we would love to hear from you

At Waters, we design and manufacture innovative products, solutions and services that help our customers solve important scientific challenges. Our people make a real difference through their work. They are passionate about what they do, proud of their accomplishments and central to making Waters a great place to work.

As a Clinical Field Service Engineer , you will support customers operating Waters LC-MS systems within regulated clinical laboratory environments. This is a varied and rewarding field-based role in which you will install, maintain and repair analytical systems, solve technical problems and build trusted relationships with the customers you support. No two days will be the same.

As a global organisation, Waters offers a wide range of opportunities to learn, grow and develop. Many of our team members have progressed within Field Service or moved into other areas of the business, including applications support, sales, global technical support and leadership.

Responsibilities

So, what does a Clinical Field Service Engineer do? Below are some of the key responsibilities:

• Install, qualify, calibrate, maintain, troubleshoot and repair Waters LC-MS systems within regulated clinical laboratory environments.

• Analyse system performance and diagnostic data to identify the source of technical problems and determine the appropriate corrective action.

• Work closely with our wider technical and support teams to resolve issues efficiently, escalating more complex problems when required.

• Manage customer expectations by clearly communicating the work performed and providing follow-up plans where required.

• Complete service records and other required documentation accurately and promptly, in accordance with Waters’ quality and regulatory procedures.

• Build strong relationships with customers, providing appropriate advice and support on Waters products and services while identifying opportunities to further improve their laboratory operations.

To help you succeed, you will receive comprehensive technical training, support from an experienced team and access to continuous learning and development opportunities throughout your career at Waters.

Qualifications

Who are we looking for?

Education:

• A minimum bachelor’s degree in analytical chemistry, biology, physics, engineering or a related scientific or technical discipline is essential.

Experience:

• Practical experience working with complex analytical or laboratory instrumentation.

• Strong technical aptitude and the ability to understand and troubleshoot mechanical, electrical, fluidic and software-related issues.

• Experience maintaining, calibrating or troubleshooting analytical instrumentation would be advantageous.

• Previous experience using or servicing LC‑MS instrumentation, preferably Waters systems, is strongly preferred.

• Experience within a clinical, forensic, hospital, IVD or other regulated laboratory environment would be advantageous.

• A valid driving licence in good standing is mandatory.

• Willingness to undertake overnight travel when required, including international travel for technical training.

Skills:

• A strong customer focus and commitment to delivering excellent service.

• A logical and analytical approach to troubleshooting and problem-solving.

• Strong communication skills and the ability to communicate effectively with customers and colleagues from different technical backgrounds.

• The ability to manage time effectively, organise field activities and work independently.

• A collaborative approach and willingness to work with wider technical and support teams.

• A strong sense of personal integrity and accountability

• Fluent Italian and a good professional command of spoken and written English, equivalent to at least B2 under the Common European Framework of Reference for Languages (CEFR). The role requires regula