Site Reliability

Canonical is a leading provider of open‑source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world’s leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1,200+ colleagues in 75+ countries and very few office‑based roles. We are hiring a Site Reliability / Gitops Engineer to our Information Systems (IS) team. This role is an opportunity for an "automation‑first" technologist with a passion for Linux to build a career with Canonical and drive success for those leveraging Ubuntu and open‑source products. If you have experience of IT operations automation, Infrastructure as Code and a passion for technology, you will enjoy working with some of the best people in the industry. Location Available remotely in any timezone. Responsibilities Apply your experience of IaC to develop infrastructure as code practice within IS, constantly increasing automation and improving IaC processes. Automate software operations for re‑usability and consistency across private and public clouds, taking into consideration the complexities of distributed systems. Develop new features and improve the resilience and scalability of the existing cloud and container portfolio at Canonical. Maintain operational responsibility for all of Canonical’s core services, networks and infrastructure. Develop skills in troubleshooting, capacity planning and performance investigation; set up, maintain and use observability tools such as Prometheus, Grafana and Elasticsearch; design, implement and maintain monitoring and alerting for various systems and services. Collaborate with development teams to design service architecture, documentation, playbooks, policies and operational procedures. Provide assistance and work with globally distributed engineering, operations and support peers. Be given uninterrupted development time to focus on larger projects and automation of manual tasks. Share your experience, know‑how and best practices with other team members in design sessions, mentorship and "doing work together". Carry final responsibility for time‑critical escalations. Qualifications A deep experience of, and knowledge to define operations in code, using version control, peer review and CI/CD to roll out changes both to applications and infrastructure. Strong modern engineering background (peer review, unit testing, SCM, CI/CD, Agile). Python software development experience with large projects. Practical knowledge of Linux networking, routing and firewalls. Affinity with various forms of Linux storage, from Ceph to databases. Hands‑on experience administering enterprise Linux servers. Extensive knowledge of cloud computing concepts and technologies. Bachelor’s degree or greater, preferably in computer science or related engineering field. Able to communicate clearly and effectively in English over email, chat, video or voice calls and in‑person. Motivated and able to troubleshoot from kernel to web, and willing to ask others when appropriate. A willingness to be flexible and able to learn new things quickly. Be inspired by the needs of fast‑changing environments. Happy to work within distributed teams. Be passionate and familiarized about open‑source, especially Ubuntu or Debian. About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open‑source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills and raise your game. Equal Opportunity Employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Engineering and Information Technology Industries: Software Development Referrals increase your chances of interviewing at Canonical by 2x. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr