CARE SERVICE PROCESS ENGINEER
21 ore fa
MissionWithin the Global Care Service team, based in Rome, we are looking for a Care Service Process Engineer. Reporting to the Global Care Service Director, the selected candidate will contribute to the optimization of Care Service processes and the design of supporting digital solutions to improve operational efficiency and enhance the Client Experience. He/ she will also participate in defining, monitoring, and analyzing KPIs to assess the impact of implemented initiatives, as well as supporting Care Service project management activities in line with departmental strategic objectives.AccountabilitiesSupport the smooth and successful deployment and completion of Care Service projects (including digital transformation ones) by collaborating closely with all counterparts and relevant stakeholders (Business Units, Markets, IT, Finance, Supply Chain, Legal, etc.)Participate in defining the overall Care Service program to offer an ultimate luxury experienceReview Care Service processes, and identify possible optimizations aimed at improving effectiveness, efficiency and/or governance; use data-driven insights to recommend process improvements and operational efficienciesImplement and track KPIs to measure the effectiveness and efficiency of Care Service operations across global markets; ensure KPIs’ alignment with strategic goals, thus providing clear, actionable insights for senior management and other stakeholdersCreate comprehensive reports and dashboards for data visualizationWork closely with IT, BUs, Finance, Supply Chain, and local market teams to collect, analyze, and report on data from various sourcesProvide regular updates on Care Service performance to leadership and key stakeholders, highlighting areas of success and improvementQualificationsDegree in Business Administration, Economics, Data Analytics, Engineering, or a related field3–5 years of experience in project management, performance management, or process improvement roles, preferably within after-sales, Care services, luxury retail, or service-oriented environmentsProficiency in data analysis tools, reporting software, SAP, and advanced MS Excel skills (Power BI experience is a plus)Previous experience in process management and re-engineeringStrong command of data analysis, KPI development, and performance measurementUnderstanding of the luxury or hospitality industries is a plusFluency in English and ItalianCompetenciesClient-centric mindset, with a passion for delivering high-quality serviceProactive and solution-oriented, with a focus on driving performance improvementsStrong analytical skills, with the ability to translate data into actionable insightsDetail-oriented, with a focus on continuous improvement and efficiencyExcellent communication and interpersonal skills, capable of working with cross-functional teamsResilient and adaptable in a dynamic, fast-paced environment#J-18808-Ljbffr
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CARE SERVICE PROCESS ENGINEER
1 giorno fa
Giuliano di Roma, Italia Bvlgari A tempo pienoMissionWithin the Global Care Service team, based in Rome, we are looking for a Care Service Process Engineer. Reporting to the Global Care Service Director, the selected candidate will contribute to the optimization of Care Service processes and the design of supporting digital solutions to improve operational efficiency and enhance the Client Experience....
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CARE SERVICE PROCESS ENGINEER
1 giorno fa
Giuliano di Roma, Italia Bulgari A tempo pienoPosizioneMissionWithin the Global Care Service team, based in Rome, we are looking for a Care Service Process Engineer. Reporting to the Global Care Service Director, the selected candidate will contribute to the optimization of Care Service processes and the design of supporting digital solutions to improve operational efficiency and enhance the Client...
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CARE SERVICE PROCESS ENGINEER
21 ore fa
giuliano di roma, Italia Bulgari A tempo pienoPosizioneMissionWithin the Global Care Service team, based in Rome, we are looking for a Care Service Process Engineer. Reporting to the Global Care Service Director, the selected candidate will contribute to the optimization of Care Service processes and the design of supporting digital solutions to improve operational efficiency and enhance the Client...
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CARE SERVICE PROCESS ENGINEER
4 giorni fa
Giuliano di Roma, Italia Bulgari A tempo pienoPosizione Mission Within the Global Care Service team, based in Rome, we are looking for a Care Service Process Engineer. Reporting to the Global Care Service Director, the selected candidate will contribute to the optimization of Care Service processes and the design of supporting digital solutions to improve operational efficiency and enhance the Client...
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CARE SERVICE PROCESS ENGINEER
1 giorno fa
Giuliano di Roma, Italia Bvlgari A tempo pienoMission Within the Global Care Service team, based in Rome, we are looking for a Care Service Process Engineer. Reporting to the Global Care Service Director, the selected candidate will contribute to the optimization of Care Service processes and the design of supporting digital solutions to improve operational efficiency and enhance the Client Experience....
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Giuliano di Roma, Italia Bulgari A tempo pienoA luxury retail company based in Rome is seeking a Care Service Process Engineer to enhance Care Service processes and support digital transformation projects. The ideal candidate should have 3-5 years of experience in project management and be fluent in English and Italian. Proficiency in tools like SAP and MS Excel is essential. This role focuses on...
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giuliano di roma, Italia Bulgari A tempo pienoA luxury retail company based in Rome is seeking a Care Service Process Engineer to enhance Care Service processes and support digital transformation projects. The ideal candidate should have 3-5 years of experience in project management and be fluent in English and Italian. Proficiency in tools like SAP and MS Excel is essential. This role focuses on...
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CARE SERVICE PROCESS ENGINEER
24 ore fa
Roma, Italia Bvlgari A tempo pienoMission Within the Global Care Service team, based in Rome, we are looking for a Care Service Process Engineer. Reporting to the Global Care Service Director, the selected candidate will contribute to the optimization of Care Service processes and the design of supporting digital solutions to improve operational efficiency and enhance the Client Experience....
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CARE SERVICE PROCESS ENGINEER
1 giorno fa
Roma, Italia Bulgari A tempo pienoPosizione Mission Within the Global Care Service team, based in Rome , we are looking for a Care Service Process Engineer . Reporting to the Global Care Service Director , the selected candidate will contribute to the optimization of Care Service processes and the design of supporting digital solutions to improve operational efficiency and enhance the Client...
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Global Care Service Process Engineer
1 giorno fa
Giuliano di Roma, Italia Bvlgari A tempo pienoA luxury brand seeks a Care Service Process Engineer to enhance operational efficiency and improve client experience. The role involves optimizing care service processes, tracking KPIs, and creating dashboards for data visualization. Candidates should possess a degree in Business Administration, Economics, Data Analytics, or Engineering, with 3–5 years of...
