Solutions Consultant

Overview GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit Role Summary The Solutions Consultant will be focused on combining technical, communications and analytical skills to create thought provoking and compelling managed service solutions across varied opportunity scenarios. The Solutions Consultant is an integral part of the Sales team. The consultant provides technical leadership and support throughout the sales process both customer-facing and internally with GTT’s delivery, operations, engineering, and support organisations. Solutions Consultants provide support to Account Representatives, Account Managers, Account Directors, and / or Channel Managers. Responsibilities Meets with customers and prospects, face-to-face or remotely as required Discovers and identifies customer needs and requirements by leading interactive sessions with customers Expertly describes and demonstrates GTT’s products, services, and capabilities and how they meet customers’ business strategies Collaboratively designs product and / or services solutions satisfying customer needs and requirements Creates technical documentation of solution designs, including detailed diagrams capturing solution elements, topology, and key parameters Works with other sales support roles to ensure solutions are quoted and ordered correctly and accurately Provides technical support throughout customer lifecycle, including change orders, renewals, upgrades / refreshes, periodic business reviews, etc. Authors technical responses to RFIs / RFPs Provides training and technical support to Sales associates Conveys key marketplace learnings to Product Management Evangelizes GTT in customer meetings, at marketing events and trade shows Maintains industry and product-specific knowledge through self-learning, vendor certifications, and internal collaborations with Product Management and Engineering Required Experience / Qualifications Strong technical understanding of data networking architectures, standards, protocols, and equipment, including : Wide area over and underlay including SD-WAN, MPLS, Ethernet and Internet-based VPN Public Internet, autonomous systems, IP transit, and peering IP LANs, including Ethernet switching, VLANs, subnetting, and Layer 3 switching Routing protocol- types and their applications Security concepts including SSE and SASE frameworks as well as functions such as NAT, IDS / IPS, application layer proxies, and content filtering Experience specifying commonly used networking edge equipment including SD-WAN vendors such as HPE Aruba, Fortinet, VMWare (Velocloud) as well as Cisco / Juniper switches and routers General understanding of modern hybrid IT architectures, private / public cloud computing and storage, server, and network function virtualization, SDN, IaaS, PaaS, and SaaS Excellent written and verbal communications skills Comfortable presenting to small and large groups Exceptional analytical skills and attention to detail Skilled at working autonomously across numerous activities, with effective prioritisation and deadline adherence Must be able to thrive in a constantly changing environment Working knowledge of Microsoft Office Suite including Visio A minimum of 5 years of professional experience in Telecommunications and / or IT A minimum of 5 years of experience in Sales / Solutions Architecting Desirable Experience / Qualifications Typically requires a Bachelor’s degree in related field or equivalent experience or training. Fortinet, Palo Alto, HPE, Cisco (CCNA etc), Microsoft certifications are advantageous Core Competencies Products and Services Effective Communications Effective Presentations Problem Solving Technical Sales Support Sales Proposals and Presentations Solutions Development Continuous Improvement Customer First (Customer Facing) Operational Excellence EEO and Compliance GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge. #J-18808-Ljbffr