Project Manager Operations and IT

The Project Manager Operations and IT will play a key role in driving Generali Employee Benefits' business transformation and operational improvements across insurance, commercial, finance, and support functions. The role involves managing change initiatives, optimizing processes and IT systems, and coordinating cross‑functional teams including business analysts, data governance, BI, CRM, and innovation units. Main accountabilities Actively support GEB business transformation program and actively support departmental improvements with a broad focus on the following areas: (technical) Insurance, Commercial, Finance & Support Functions; This includes monitoring and reporting activities. Act as strategic partner to effectuate change, improve processes and (IT) systems across GEB focused on tangible business outcomes: you will be actively involved in all GEB change management activities, working closely with our business analysts and data governance, DwH, BI, CRM and Innovation teams, IT and IT security areas as well as business owners. PMO, monitoring, reporting and escalation management – manage project planning & execution, risk & issue management and reporting & documentation. Visible to business users, deliver innovation and improvements: from problem definition to solution design and implementation, managing internal and external stakeholders (ie gather the needs, translate them into clear requirements, coordinate innovation towards implementation of concrete solutions). Improve standardization and adoption of common practices (this includes documentation creation, updating and sharing with both technical (support) resources and business users); lead knowledge transfer to (new) internal colleagues (leveraging on seniority and experience) and/or switches and additions of external support (if required). Support and improve the Budgeting and actuals, Purchase Management and Senior Management reporting processes for the COO area, including support for Chief Operations Officer of GEB in the Luxembourg office towards implementation of the Operational and IT strategy. Create, support and improve managerial reporting to internal and external stakeholders. Support and improve project portfolio management planning and execution. Requirements Desirable skills & competencies Strong stakeholder management skills and ability to negotiate and influence executive level for decision making capability to understand, discuss with, influence and convince on all hierarchical levels. Analytical, business and strategic expertise to quickly and holistically understand, evaluate and, support and develop business ideas. Pragmatic and pro‑active: ability and analytical skills to structure and channel business requirements, manage timelines and expectations, create understandable reporting, and propose solutions scenarios. Excellent listening, communication and presentation skills. Solution‑driven: you have a strong level of commitment and sense of responsibility, always keeping an eye on solutions, driving innovation and educating / leading users towards innovation. A driver of progress – trustworthy, takes ownership of a task, works on it autonomously and delivers a high‑quality result within the given timeframe. A flexible approach, working on multiple projects at the same time: willingness and ability to work with interdisciplinary teams within complex structures with many stakeholders. Proficient in Microsoft office suite: PowerPoint, Excel. In addition, experience with Microsoft Power platform components and/or business intelligence and analytics considered an asset. Due to GEB IT architecture, experience with Jira / Confluence, Sapiens Reinsurance, Google BigQuery, SalesForce, Strategy (former MicroStrategy) considered an asset. Desirable qualifications & background Minimum 6 years relevant working experience in innovation management and/or change/project management; Project management certifications (PMP, Prince2, Agile) considered an asset. Master's degree in business, engineering or science. Business consultant experience (big four or boutique strategy consultant) is considered a considerable asset. Specific re‑insurance or insurance knowledge a considerable asset, financial industry knowledge is a must. Proven track record in change management/project management: implementation of new IT systems; project documentation and reporting; PMO activities. Willingness to travel occasionally as required by business needs. Fluent in English, any other language would be considered an asset. This is a permanent and full‑time position, based in Assago (close to Milan, Italy). Company Profile GEB is a global Employee Benefits platform that helps Multinational Corporates succeed by protecting and enhancing the physical, emotional & financial wellbeing of their human capital. Driven by customer service, innovation, and operational excellence, GEB is built on an ecosystem of partnerships to support clients on their Environmental, Social & Governance journey. Its presence is truly global (127 countries) and reliable thanks to 136 trusted local Network Partners, who enable the provision of focused expertise and support to 298 Lifecycle Pooling coordinated multinational programmes, 324 other global solutions and 62 Captive programmes, with a premium volume of €1.643 billion (YE 2024 figures). The GEB Business Service Centre (BSC) in Assago, Italy, is a service company that will be primarily focusing on providing services to our clients and network partners and support the overall division activity. #J-18808-Ljbffr