Product Analyst

Milan - Italy # Product Analyst - Data Modelling and Customer Insights## Overview## Job descriptionPrima could be the place for you.Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 4 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.To help fuel that growth, we need a **Product Analyst** to join our **Customer Support Tech Team**.This team is guided by what our Customers and Customer Care Agents want.As part of this team, you’ll help us turn user needs into seamless solutions – informed by our design, data and business strategy.From discovery to delivery, you’ll work closely with product managers, designers, engineers and business analysts to build solutions that are beautiful, functional and measurable.As a Product Analyst in Customer Support, you’ll use data to improve product KPIs and enhance both customer experience and agent efficiency. You'll work cross-functionally to deliver impactful, value-driven solutions.What you’ll do:- Own and structure data: map, query, and organize complex datasets to ensure reliable tracking and operational analysis.- Define and track meaningful Product KPIs: implement metrics that reflect product effectiveness and customer impact.- Drive strategic decisions: run deep dives and exploratory analyses to assess product performance and inform prioritization.- Enable data self-service: create dashboards and reports that empower teams to access insights and stay outcome-focused.- Ensure data quality and clarity: collaborate across Data, BI, and Product to improve tracking, taxonomy, and communicate insights through clear, actionable recommendations.What we’re looking for:- Analytical and product-minded: you dig into data with curiosity and rigour, always linking insights to customer and business impact.- Technically skilled: you write clean SQL, are confident working with large datasets, and have a good grasp of Python.- Visualization expert: you build clear, effective dashboards and reporting flows (we use Tableau).- Experienced and adaptable: you bring 2–4 years in data or product analytics, ideally in digital, customer-facing settings.- Proactive communicator: you take initiative, collaborate across teams, and communicate insights with clarity.Nice-to-have:- Customer Care analytics expertise: experience with ticketing data, contact rates, resolution times, and support platforms (preferably Zendesk).- Product analytics proficiency: familiarity with tools like GA4, Amplitude, Mixpanel, or similar.- Industry background: previous experience in insurance, tech, or other regulated environments.**Why you’ll love it here**We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.** Work Your Way:** Enjoy hybrid working, with a mix of home and office days. Plus, for up to 30 days per year, work from anywhere. **Grow with us:** We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you. **Thrive and perform:** Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.**Apply now**.At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.Location: Milan - ItalyDepartment: Product DevelopmentJob function: ProductEmployment: Permanent Employment#J-18808-Ljbffr