Customer Care Specialist

20 ore fa

milano, provincia di milano, Italia Lexroom.ai Tempo pieno 35.000 € Contratto

Gratuito con email o Google

Salva questo lavoro e mantieni la tua ricerca organizzata

Crea un account gratuito per salvare lavori, creare avvisi e tornare a questa inserzione dalla tua dashboard.

Salva lavoro Salva e crea avviso

Gratuito con email o Google

At Lexroom , we set the bar for legal AI—clear, fast, and built for trust.
In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe .
Our mission is clear: make the law faster, clearer, and more reliable , giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.
Today, Lexroom is a trusted partner , shaping the future of legal AI with discipline and purpose.
Why Lexroom ?
Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently.
At Lexroom , we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.
Act as a trusted advisor for Lexroom’s Italian and German-speaking customers, managing support requests across chat, email, calls, and proactively engaging with them to drive product adoption and satisfaction.
Own the full resolution flow: triage, prioritize and resolve tickets, run regular check-ins and feedback sessions, and escalate complex cases to the right internal team.
Act as the voice of the customer internally — feeding insights back to product and other teams to improve processes, reduce churn, and shape the roadmap.
You are fluent in Italian and fluent in at least one of the following languages: German, Spanish, Bulgarian — native speaker preferred, C1/C2 welcome.
You have fluent English: you’re comfortable reading documentation and understanding spoken English.
You have 0-2 year of experience in customer-facing roles (Customer Support, Customer Success, Sales, Operations, or similar).
You are familiar with sales or customer support tools (Intercom, Notion, etc.), and you pick up new tools quickly.
You’re based in Milan or open to relocating (relocation support evaluated case by case).
Bonus: You have a law degree (not mandatory but a plus).
ai , you’ll work alongside top talent in tech and legal AI.
Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.
You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.
Your work will shape the future of legal technology and set new standards for the field.
If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects.
Equity Package: Benefits That Matter
Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.
Meal Vouchers: Daily support to make your lunch breaks easier.
Performance Bonuses: Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.
We’re not just building a product—we’re setting a new standard for the legal world.

Customer Care Specialist

Salva questo lavoro e mantieni la tua ricerca organizzata

Lavoro simile a milano

Offerte simili

Americhe

Europa

Asia / Oceania

Africa

Customer Care Specialist

Salva questo lavoro e mantieni la tua ricerca organizzata

Lavoro simile a milano

Offerte simili