Operations Manager

Job ID: | Amazon.com Services LLC Job summary. This position requires in‑role training at an operating site which will be up to 12+ weeks in duration. The training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon. Amazon’s WW Operations network delivers millions of packages and smiles to customers every day. We are looking for motivated, customer‑focused individuals who want to join our team as an Operations Manager. In this role you will lead and develop a team of salaried and hourly talent, engage your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance, and drive improvements in productivity and efficiency through data‑driven decisions and analytical problem‑solving. You will also play a key role in maintaining customer expectations to ensure orders are delivered at the right time, to the right location. Our operations workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door. All workflows have slight building variations, but one constant is our vision and dedication to the customer. Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’s current openings. Key Responsibilities and Job Elements Support, mentor, and motivate your salaried and hourly workforce Lead large‑scope projects with site and regional impact Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance Manage safety, quality, productivity, and customer delivery promises Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives Lift up to 49 pounds and frequently push, pull, squat, bend, and reach Stand or walk for up to 12 hours during shifts Work in an environment where the noise level varies and can be loud Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) Continuously climb and descend stairs (applies to sites with stairs) Work a flexible schedule (weekends and/or overnight shifts) Basic Qualifications 3+ years of employee and performance management experience Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications 1+ years of performance metrics, process improvement or lean techniques experience Experience managing a team of 2+ salaried employees and 70+ indirect employees Experience scoping, leading, and implementing process improvements through Lean process, Kaizen, and/or Six Sigma Demonstrated problem‑solving skills and analytical skills Excellent customer service, communication, and interpersonal skills Track record of meeting or exceeding department performance goals A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field Experience in military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $81,900 per year in our lowest geographic market up to $150,100 per year in the highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr