Facilities Coordinator

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Key Responsibilities Property & Tenant Management Serve as the primary point of contact for all sub‑tenant inquiries, requests and escalations. Build and maintain strong relationships with sub‑tenants, property management teams and landlords. Ensure compliance with lease terms and legal requirements across the portfolio. Coordinate service visits with property management representatives and approved vendors. Drive high standards and consistency in lease requirement management. Monitor tenant satisfaction and proactively address concerns. Workplace Operations Provide exceptional hospitality and support for guests, visitors and team members. Resolve facility‑related issues including janitorial services, conference room management, workstation support and interior/exterior furnishings and equipment. Coordinate and schedule maintenance activities to meet defined Service Level Agreements (SLAs). Collaborate with internal departments (IT, Security, Kitchen, Real Estate) to ensure high‑quality project completion. Ensure facility compliance with local building, health, safety and fire codes. Develop and implement operational procedures and standard operating practices. Identify and present monthly cost‑saving opportunities and operational improvements. Vendor & Contract Management Manage facility contracts as the client’s designated managing agent. Coordinate vendor discussions regarding goal setting, performance criteria and reviews. Maintain strong relationships with suppliers and service providers. Monitor service delivery quality and contractor performance. Administrative & Event Support Coordinate special events for clients and JLL initiatives. Handle mail services including pickup, delivery, postage preparation and courier coordination. Support various administrative tasks to ensure smooth daily operations. Assist with workplace technology integration and facility improvements. Client Relations & Business Development Represent JLL and clients professionally in the local and regional business community. Promote JLL’s reputation and capabilities to prospective tenants and clients. Lead efforts to monitor and enhance customer satisfaction. Serve as brand ambassador for facility management excellence. Experience & Education Minimum 2 years of experience in facilities management, property management or a related field. Demonstrated experience in customer service and relationship management. Background in vendor management and contract coordination preferred. Technical Skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience with facility management systems and technologies. Interest in continuous improvement and emerging workplace technologies. Core Competencies Excellent interpersonal communication and organizational abilities. Outstanding customer‑service orientation with a problem‑solving mindset. Strong multitasking capabilities with the ability to work independently. Professional demeanor with excellent written and verbal communication skills. Ability to work effectively both independently and as part of a remote team. Self‑motivated with capability to work without direct supervision. Location On‑site Rome, ITA Equal‑Employment‑Opportunity Statement Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please email us at . For other general recruiting inquiries, please visit our Contact Us page. Privacy Notice Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and retain it only as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. #J-18808-Ljbffr