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Local/Regional Subject Matter Expert
2 settimane fa
The Local/Regional Subject Matter Expert (SME) will play a critical role in supporting the growth and operational excellence of the Global Business Services (GBS) team. This role is designed to provide in-depth technical expertise, ensure compliance with local regulations, and maintain high-quality standards in service delivery. The SME will serve as a client-facing representative, reviewing work, onboarding new services, and addressing client inquiries.
Roles & Responsibilities:
Technical Support and Guidance
- Provide in-depth technical support to the GBS team, assisting with complex issues related to accounting, payroll, and HR services.
- Act as the go-to expert on local regulations, ensuring GBS operations are compliant with all relevant laws and standards.
- Review and interpret changes in local rules and regulations, advising the team on implications and necessary adjustments.
- Review the quality and accuracy of deliverables to ensure compliance with local regulatory requirements and internal policies.
- Conduct regular audits and quality checks to maintain high service standards.
- Develop and update Standard Operating Procedures (SOPs) to align with evolving regulatory environments.
- Serve as a point of contact for client inquiries, providing professional and timely responses to address technical and compliance-related questions.
- Participate in client meetings, acting as a trusted advisor to clarify regulatory requirements and address any local compliance concerns.
- Assist in managing client expectations and communicating complex regulatory concepts in an accessible manner.
- Support the onboarding of new client services, ensuring a smooth transition and compliance with local requirements.
- Collaborate with the GBS team and other internal stakeholders to define the scope, timelines, and deliverables for new client services.
- Ensure all client documentation and service agreements are compliant and up-to-date before onboarding.
- Provide training sessions and workshops to the GBS team on local regulatory updates, technical standards, and best practices.
- Create and maintain a knowledge base for local regulations to support continuous learning and skill development.
- Work closely with the GBS team, regional directors, and other SMEs to ensure cohesive service delivery.
- Collaborate with internal stakeholders to identify growth opportunities and contribute to strategic initiatives.
Key Requirements
- Minimum 5 years of experience in a similar role with a strong understanding of local regulations.
- Bachelor's degree in Accounting, Finance, or a related field.
- Recognized professional accounting qualification (e.g. CPA, ACCA) will be added advantage.
- Demonstrated expertise in regulatory compliance and local tax, payment, or accounting standards.
- Proven experience in a client-facing role, with strong communication and interpersonal skills.
- Strong technical acumen in local accounting, tax and payment regulations.
- Exceptional attention to detail and commitment to quality.
- Proficiency in analyzing and interpreting complex regulations and compliance requirements.
- Effective problem-solving skills and the ability to provide strategic solutions.
- Strong client management and stakeholder engagement skills.
- Ability to work independently and manage multiple priorities in a dynamic environment.
- Fluency in local language and English is required.
GoGlobal is a leading global expansion service provider offering comprehensive solutions in global recruitment, employment, payroll and compliance services. As a trusted partner, we specialize in assisting businesses with their human resources, taxation, accounting, and all corporate services essential for seamless global expansions and operations. With a robust presence in over 100+ countries, our expertise extends to recruiting, employing on behalf of clients, facilitating payments, and establishing operational footholds, including legal entities, bank accounts, and ensuring annual compliance worldwide.
What we offer
- Global career: Work alongside the best talent from diverse backgrounds in a fast-expanding international business.
- Results-driven culture: Excel in a result-driven environment that recognises and rewards high performance.
- Remote work: Embrace flexibility with our remote work environment.
- Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace.
- Wifi: Get your home wifi costs covered, ensuring you are always connected.
- Annual training: Benefit from an annual training allowance to further your professional development.