Researcher - Guest Experience (Back of the House)
6 giorni fa
Hotel Principe di Savoia
Tipologia ContrattualeTempo Determinato
Durata del ContrattoDescrizione del ruoloIl Principe di Savoia, storico e prestigioso hotel di Milano, che fa parte della Dorchester Collection, cerca per la propria struttura una figura di Researcher.
La persona si occuperà di raccogliere le informazioni relative ai nostri Ospiti e arricchire i relativi profili attraverso il nostro CRM, permettendo a tutti i reparti di conoscerli prima del loro arrivo e anticiparne le aspettative. Collaborerà principalmente con i team Guest Experience, Front Office, Guest Relation e Creative, condividendo le informazioni necessarie a costruire un’esperienza personalizzata e unica.
Dovrà essere una persona curiosa e scrupolosa, capace di cogliere i più piccoli dettagli che serviranno a rendere memorabile il soggiorno dei nostri Ospiti.
In Dorchester Collection ci facciamo ispirare quotidianamente dai nostri valori di Passione, Personalità, Rispetto, Lavoro di Squadra e Creatività. Nel ruolo di Researcher si contribuirà a dar vita a questi valori per rafforzare la nostra cultura We Care.
Principali mansioni e responsabilità:
- Aggiornamento dei profili degli Ospiti, ricerca e raccolta di informazioni tramite tutte le piattaforme disponibili e analizzando i precedenti soggiorni in Dorchester Collection
- Collaborazione e condivisione costante con il Guest Experience, Front Office, Guest Relation e Creative Planner
- Utilizzo del nostro CRM Nexus per il raggiungimento degli obiettivi qualitativi e quantitativi
Per questa posizione offriamo:
- Contratto a tempo determinato CCNL Turismo AICA
- Piano di inserimento e sviluppo interno tramite corsi di formazione
- Mensa aziendale
- Possibilità di usufruire di convenzioni e sconti con diverse aziende per acquisti e abbonamenti
- La propensione a lavorare in team e collaborare proattivamente per raggiungere i nostri obiettivi
- L’entusiasmo nel creare relazioni con i nostri Ospiti e con i Colleghi
- La passione e la motivazione nel portare avanti quotidianamente mansioni varie e stimolanti
- Conoscenza della lingua inglese
- Utilizzo dei principali sistemi informatici
Italia
IndirizzoPiazza della Repubblica, 17 20124 Milano
Riferimento2025-5337
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