Sr. Technical Program Manager, Capacity Customer Experience, EC2

Sr. Technical Program Manager, GenAI Capacity Customer Experience - EC2 Job ID: | Amazon.com Services LLC Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides secure, resizable compute capacity in the cloud. It is designed to make web‑scale cloud computing easier and more cost effective for developers. On the EC2 Capacity Customer Experience (CCX) team within AWS, our mission is to ensure the right capacity is available for customers through forecasting, planning, guidance and execution, especially for large unpredictable bezpeň scaling events. The EC2 CCX team is searching for a passionate, driven, and talented technical program manager to own customer planning for AWS Trainium, the machine‑learning chip that AWS purpose‑built for deep‑learning training. This role serves as EC2’s primary POC for managing demand intake, organizing supportability scenarios to influence VP+ business decisions, and ensuring infrastructure and EC2 teams execute against global commitments. It is a customer‑facing role that includes driving key initiatives that support goals/KPIs measured and reported to executive leadership. The business of cloud computing grows increasingly technologically complex, offering new opportunity to drive capital efficiency and make the right decisions for our customers. Promise. Additional responsibilities include driving process improvements and collaborating with engineering organizations to build new technologies that automate various aspects of EC2 Capacity planning. From Day 1, Technical Program Managers are given ownership and autonomy to think strategically and make data‑driven decisions, with the ability to drive significant impact on the customer experience and the business. This role requires working with professionals in many different domains, including Engineering, Product Management, Supply Chain and Finance, with high visibility to senior leaders at AWS. Basic Qualifications 5+ years of technical product or program management experience 3+ years of software development experience 5+ years of technical program management working directly with software engineering teams Experience managing programs across cross‑functional teams, building processes and coordinating release schedules \Tmp> Preferred Qualifications 5+ years of project management disciplines including scope, schedule, budget, quality, risk and critical path management experience Experience managing projects across cross‑functional teams, building sustainable processes and coordinating release schedules Experience defining KPI’s / SLA’s used to drive multi‑million‑dollar businesses and reporting to senior leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, include support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, contact your Recruiting Partner. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills and experience. Amazonblocks total compensation company. Dependent on the position offered, equity, sign‑on payments and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial and other benefits. For more information prender . This position will remain posted until filled. Applications should be submitted via our internal or external career site. #J-18808-Ljbffr