Delivery Station Customer Service Associate, Delivery Station Liaison

Delivery Station Customer Service Associate, Delivery Station Liaison Amazonのミッションは、地球上で最もお客様を大切にする企業になることです。この目標を達成させるために、私たちはお客様からのご注文の遂行やお届け方法の改善を含めたロジスティクス、商品、そしてサービスを拡大しながら革新し、業界最高のカスタマーサポートを提供することでお客様の期待を超えられるよう尽力しています。私たちは今、歴史を作っている最中ですが、さらに喜ばしいことにそれはまだ始まったばかりだということです。Amazonではお客様の代わりに新しい商品やサービスを構築している、賢明で情熱溢れる方たちと共に働くことができます。 デリバリーステーションのカスタマーサービスアソシエイトは、お客様のお荷物をお約束通りにお届けできるよう、実践的なサポートをリアルタイムでステーションから提供することによって、お客様のカスタマーエクスペリエンスを向上させています。この役割には、お客様のお荷物について最も正確で最新の情報を提供してくれる専門の担当者にお客様を繋ぐことも含まれます。お客様の注文を遂行し、お届けするだけでなく、お客様を笑顔にさせる仕事です。 (勤務地) 兵庫県尼崎市デリバリーステーション At Amazon, our mission is to be Earth’s most customer‑centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best‑in‑class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in‑station real‑time, hands‑on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up‑to‑date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces. (Location) Amagasaki, Hyogo, Delivery Station Key Job Responsibilities Communicating with customers directly in person, in addition to communicating via phone and email Empathizing with and prioritizing customer needs Upholding company values and respecting every customer Resolving issues and setting appropriate expectations with customers Clearly understanding and responding appropriately to the issues that customers present Consistently composing grammatically correct, concise, and accurate written responses to customer issues Approaching problems logically and with good judgment to ensure the appropriate customer outcome Making quick and effective decisions on behalf of the customer Working in a full‑time shift schedule (9:00 am to 9:00 pm, 8 hour/day, 40 hour/week) Carrying, lifting, pushing, and pulling up to 49 pounds (22.2 kg) Working in an environment where the noise level varies and can be loud (hearing protection will be provided) Working in an environment where the temperature may vary due to outside weather conditions and is not controlled Day in the Life You’ll be assigned to one of Amazon's last‑mile delivery warehouses (Delivery Station). When an order is dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. If a customer needs to reschedule a delivery, you’ll inform our delivery partners. If you notice a delivery issue, you’ll resolve it immediately so that our customers get a great experience every time without having to contact Amazon. About the Team The Customer Service team is a critical part of Amazon’s mission to serve customers. You’ll develop logistical and customer expertise that sets Amazon apart, connecting with customers every day. Our inclusive team empowers and looks after our people, so they have the time and energy to focus on customers’ happiness. We support self‑service channels to offer expert insights into customers’ most complex issues and continually seek ways to improve Amazon’s customer service. Basic Qualifications 4‑year college degree or equivalent work experience Proficiency in verbal and written communication skills for Japanese and English language required for the position Experience in understanding performance metrics and developing them to measure progress against key performance indicators Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand Preferred Qualifications 4年制大学の学士号または同等の社会経験 日本語と英語の会話、読み書きを含めたコミュニケーションスキル パフォーマンスメトリクスの読解およびそれを発展させた重要業績評価指標（KPI）の向上測定経験 全国的に知られている消費者ブランドの商品化・ブランドアンバサダーチームでの勤務経験 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr