Senior Product Designer

Senior Product Designer - AI Assistant & Conversational UX (Bangkok - Based, Relocation Provided)2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About AgodaAt Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings (NASDAQ: BKNG), with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting‑edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.Get to Know Our Design TeamThe Design team is a diverse group of product designers and researchers that help to build Agoda’s products from our home office in Bangkok. Being a product‑driven company, we constantly partner with product managers and engineers to understand user problems and design workflows, interactions, and visual interfaces. There is always an opportunity for growth here. Focus on your craft to improve or expand your skill set, or step into a managerial role and flex your talents as a designer and driver of team projects. This is a great time to join a team that’s small enough to be scrappy and hands on, yet big enough to influence change and product strategy.We’re building the next generation of AI‑powered travel experiences, and conversational UX is central to that vision. Join our design team to help shape how users engage with intelligent travel assistants, real‑time chat, and natural language interfaces across platforms.AI‑Powered Travel Experiences TeamAs a Senior Product Designer, AI & Conversational UX, you’ll lead the design of AI‑driven chat that powers Agoda’s AI Assistant, trip planning & discovery, customer support flows, and proactive recommendations. You’ll partner closely with engineers, data scientists, and product managers to design interactions that feel human, helpful, and seamless.This is a hands‑on role where you’ll set UX strategy, drive complex design initiatives, and ensure our conversational experiences are intuitive, scalable, and grounded in user needs.What You’ll DoDesign end‑to‑end conversational flows across chatbots, messaging UIs, voice interfaces, and contextual surfaces on web and mobileTranslate AI and machine learning capabilities into user‑centered features with clear, guided interactionsBuild interaction models, flows, and prototypes that communicate intent and optimize for speed, clarity, and trustCollaborate with AI/ML, product, and engineering to test, iterate, and scale new featuresAdvocate for accessibility, usability, and design quality across all touchpointsPartner with content team, researchers, and other designers to define content strategies for natural, human‑centric dialoguesCollaborate closely with the Design Systems team to ensure assistant UI components are scalable and deliver a seamless experience across chat and all app surfacesHelp define design principles and best practices for conversational UX at AgodaAlign on design direction through data‑driven decisions, leveraging research and best practices, and proactively collaborating with PMs and stakeholders to validate concepts via user testing, experiments, or data analysisWhat You’ll Bring6+ years of experience in product or interaction design, ideally with a strong focus on conversational interfaces, chatbots, or AI‑driven toolsBring a data‑driven mindset to the role, leveraging research, data, and industry best practices to inform design decisions, and extensive experience validating ideas through user testing, experiments, and analysis in partnership with cross‑functional teamsA portfolio showcasing end‑to‑end design work for messaging, chat, or AI‑powered user flowsStrong systems thinking and interaction design skills—you can connect user needs with technical possibilities and design scalable solutionsFamiliarity with the mechanics and constraints of LLMs, generative AI, or natural language processingExperience with Figma, prototyping tools, and user research methodologiesA user‑first mindset and passion for simplifying complexity through clear designExcellent collaboration and communication skills in cross‑functional settingsBonus PointsBackground in voice UX, multimodal interfaces, or customer support toolsExperience with localization and designing for multilingual audiencesFamiliarity with personalization engines or recommendation systemPrior experience in travel, e‑commerce, or large‑scale B2C platformsDiscover More About Working At AgodaAgoda Careers Opportunity EmployerAt Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.DisclaimerWe do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third‑party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.Seniority LevelMid‑Senior levelEmployment TypeFull‑timeJob FunctionDesign, Art/Creative, and Information TechnologyIndustriesTechnology, Information and Internet#J-18808-Ljbffr