Reservations Manager

2 giorni fa

anacapri, campania, Italia Hosco.Com Tempo pieno

WeareonthelookoutforapassionateandprofessionalReservationsManagertojoinJumeirahCapriPalaceforthesummerseason2027.

Themaindutiesandresponsibilitiesare:

  • Overseethedeliveryofinternalandexternalservice,quality,andcommercialperformancesasperCentralReservationsKPIobjectives.
  • Workcloselywiththeteamtomaximizerevenueopportunitiesandreduceoperationalinefficiencies.
  • Attendmeetingsrelatedtoreservationsandsharerelevantinsightsonperformanceandtrends.
  • Monitorautomatedreservationservicestoensureoptimalcapacityandresolveanyservicedegradation.
  • Monitorandfollowuponguestcomplaints,ensuringrelevantsolutionsareprovidedbycoordinatingwithotherdepartments.
  • Ensuretrainingofnewcolleaguesinthedepartmentandhotelsisplannedandscheduledinadvance.
  • Overseeallaspectsofpeoplemanagement,includingdevelopment,targetsetting,reviews,andperformance.
  • Actasapointofcontactforreservationswithexternalpartners,managingandmaintainingrelationships.
  • ActintheabsenceoftheDirectorofReservationsandperformotherdutiesasrequiredbymanagement.
  • Actasapointofcontactforreservationswithexternalpartners,managingandmaintainingrelationships.
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