Lead Services Specialist

Lead Services Specialist - Resource Management Join to apply for the Lead Services Specialist - Resource Management role at Baker Hughes Are you a Field Service Engineer looking for an interesting opportunity? Do you enjoy installation and maintenance? Join our Field Service team. Our Industry & Energy Technology (IET) team provides industry‑leading products and services that optimize the extraction, production, and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity. Our team plays an integral role by helping the business plan for the future. As a diverse and inclusive workplace, Baker Hughes IET values the unique perspectives and backgrounds of its employees. In this role, you will have the opportunity to bring your individual experiences and insights, contributing to a rich tapestry of ideas and fostering a culture of inclusivity. Your diverse perspective will enhance the overall effectiveness and success of the projects and initiatives you lead, making a positive impact on Baker Hughes IET and its stakeholders. Partner with the best: The Lead Services Specialist - Resource Management will be responsible for overseeing and optimizing the deployment and career development of our Field Service Engineers workforce. The Lead Resource Manager will manage both internal and contingent resources globally, align workforce strategy with business demand, and drive continuous development of our FSE pool, with a strong focus on performance, compliance, and customer satisfaction. Responsibilities Managing a global pool of FSE (approx. 30) aligning assignments with project requirements and productivity goals. Maintaining and regularly updating the Site Ops management main KPI such as Utilization, Worked Hrs, Fatigue Policy, Team Certification, FFJ, HSE and NPS (FEPA). Evaluating ongoing assignments to ensure alignment with strategy, quality, and cost targets. Implementing and overseeing development career paths for the FSE population, including training programs and mentorship initiatives in partnership with the GTS Training Academy. Conducting regular performance reviews, career discussions, and skill gap analyses. Encouraging multi-skill development and supporting upskilling initiatives, including certification achievements. Driving Lean initiatives and efficiency programs through automation, tooling, and data‑driven decision‑making. Ensuring effective onboarding processes for new hires and external suppliers. Defining and executing resource strategies to optimize the mix of internal FSE and external contractors. Ensuring accurate demand forecasting and capacity planning in collaboration with Business Units and the Demand & Capacity (D&C) team. Leading the assignment of the FSEs based on skills, availability, rest requirements, and customer priorities. Guaranteeing compliance with Fit For Job (FFJ) procedures and Fatigue Management policies. Acting as the primary point of contact between Assignment Specialists, Mobilization teams, Sourcing, and Business Units. Overseeing accurate and timely updates in planning tools such as ServiceMax. Supporting T&E management, ensuring policy adherence and user support. Managing NPE (Nuovo Pignone Expat) contracts and ensuring quarterly reviews to support the accounting system. Qualifications Bachelor’s degree in Engineering, Business Administration, or 5 years related site ops management experience. Minimum 5 years of experience in field operations, resource management, or a similar leadership role. Proven experience managing large global teams and complex resource plans. Strong understanding of service delivery operations, project management, and global mobility processes. Excellent organizational, communication, and analytical skills. Work Schedule & Flexibility Travel to and work on customer sites in line with customer requirements. The duration of work at the site and the hours of work at the site will be in line with customer requirements. In between work assignments, you will have free time in line with Baker Hughes working time guidelines and fatigue management provisions. Benefits Contemporary work‑life balance policies and wellbeing activities. Comprehensive private medical care options. Life insurance and disability programs. Tailored financial programs. Additional elected or voluntary benefits. About Us We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. Join Us Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward. Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. R #J-18808-Ljbffr