Marketing & Communications Manager at Mandarin Oriental Cristallo

Mandarin Oriental Cristallo, Cortina (Pre-Opening) Are you a master of craft? Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the world's most luxurious hotels, resorts and residences, located in prime destinations across the globe, with a strong development pipeline. Renowned for creating some of the world's most sought‑after properties, the Group delivers legendary service inspired by its Asian heritage while setting the benchmark for contemporary luxury hospitality.
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Mandarin Oriental Cristallo, Cortina is an upcoming luxury alpine resort set above the iconic mountain town of Cortina d'Ampezzo, in the heart of the UNESCO‑listed Dolomites. Scheduled to open in Winter 2026, this landmark property will feature 83 elegantly appointed guestrooms and suites, many offering breathtaking views of the surrounding mountains.
Blending the historic charm of the legendary Cristallo Hotel with Mandarin Oriental’s legendary service and contemporary luxury, the resort will offer exceptional restaurants and bars, refined event spaces, and a world‑class Spa & Wellness sanctuary with extensive wellness facilities.
Guests will enjoy an unparalleled alpine experience throughout the year, including skiing, hiking, mountain biking, climbing and wellness retreats, establishing the resort as one of Europe’s most prestigious mountain destinations.
Role Summary
As Marketing & Communications Manager at Mandarin Oriental Cristallo, Cortina, you will be responsible for developing and executing integrated marketing and communications strategies that strengthen the resort’s positioning as one of Europe’s premier luxury alpine destinations.
Reporting to the Director of Marketing & Communications, you will oversee public relations, brand communications, content development, partnerships, events and Corporate Social Responsibility initiatives, ensuring all activities consistently reflect the Mandarin Oriental brand standards.
You will play a pivotal role during the pre‑opening phase, driving awareness, storytelling and market visibility while supporting the successful launch and long‑term commercial success of the resort.
Key Responsibilities
Pre-Opening Responsibilities
Support the development and implementation of the resort’s pre-opening Marketing & Communications strategy in collaboration with Mandarin Oriental Hotel Group Corporate Marketing & Communications.
Develop and execute launch campaigns to build awareness across domestic and international markets.
Create the resort’s marketing and PR collateral, including press kits, fact sheets, biographies, presentations and brand messaging.
Establish relationships with key media, luxury travel publications, tourism boards, influencers and strategic partners.
Coordinate pre‑opening media visits, influencer stays, familiarisation trips and launch events.
Collaborate closely with Sales, Revenue, Operations and Corporate teams to ensure a consistent and impactful market launch.
Support the planning and execution of the official opening and other high‑profile promotional events.
Marketing & Communications
Develop and implement integrated Marketing & Communications strategies aligned with the resort’s commercial objectives and Mandarin Oriental brand standards.
Oversee the resort’s public relations activities, media engagement and external communications.
Produce compelling marketing and PR content, including press releases, newsletters, speeches, presentations and promotional materials.
Ensure consistency in brand positioning, messaging, storytelling and tone of voice across all communication channels.
Collaborate with Digital Marketing to support website content, email marketing, CRM initiatives and social media campaigns.
Monitor campaign performance, media coverage and marketing KPIs, providing regular reporting and strategic recommendations.
Public Relations
Develop and maintain strong relationships with journalists, editors, influencers, tourism authorities and luxury brand partners.
Coordinate media enquiries, interviews, press visits, photography and video productions.
Manage PR agencies and ensure alignment with Mandarin Oriental Hotel Group Corporate Communications.
Support crisis communication activities when required, ensuring accurate and timely messaging.
Corporate Social Responsibility (CSR)
Develop and coordinate CSR initiatives aligned with Mandarin Oriental’s sustainability commitments and community engagement objectives.
Build partnerships with local organisations, charities and community stakeholders.
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