CCC Certified Pharm Tech

CCC Certified Pharm Tech (Remote), Clinical Customer Care - Amazon PharmacyInnovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy. We are looking for a Certified Pharmacy Technician to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy As a Certified Pharmacy Technician, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness. Our pharmacy features a casual dress code in a nonretail facing environment. An active, in‑state pharmacy technician license is required to be considered.Key Job ResponsibilitiesMaintain advanced understanding of all Amazon Pharmacy’s policies and procedures as well as Amazon Pharmacy products and servicesCommunicate with providers to obtain new written English-language prescriptions or refill requests and verify that the information is complete and accurate.Learn pharmacy laws and regulations nationwide and following compliance guidance with all company procedures, federal/state laws, rules and regulationsMaintain confidentiality of all customer information while working autonomously and proactively identify areas in need of improvement in a fast‑paced environment and maintain customer‑centric commitment to qualityCollaborate with teammates and other members of the pharmacy team as needed to maintain customer satisfactionWork a flexible schedule – shifts will possibly start and end outside of normal shift schedule including weekendsSupport customers via phone and/or chat by:Answering incoming telephone calls from customers and Customer Care representatives on a daily basis and maintaining metrics as assignedServing customers in a timely manner to ensure we are maximizing our relationship with themTriaging insurance claim issues with the customer within the scope of the CCC tech role. If additional support is needed, work with the billing team to ensure claim is processed correctlyAdvising customers on the status of their prescription or their upcoming shipmentsPerforming