Product Manager
4 settimane fa
Join to apply for the Product Manager – Customer Support role at Prima.Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you.Since 2015, we’ve used our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve become the number one online motor insurance provider. We’re trusted by over 4million drivers and are expanding to help millions more in the UK and Spain.To fuel that growth, we need a Product Manager to join our Customer Support Tech Team, working closely with our UK Business Team.You’ll focus on reimagining how customers ask for—and receive—support, transforming the often frustrating world of “help requests” into an experience that feels intuitive, personal, and efficient. By leveraging AI‑driven technologies, you’ll shape product solutions that empower our Customer Care teams to resolve issues faster and smarter, while making every interaction feel human and effortless.Your work will help our customers feel genuinely cared for and help the business support them with precision and impact.What You’ll DoDefine the product: alongside engineering and business teams, define the detailed roadmap and product specifications for all relevant solutions we will implement to support our customers and the business.Product discovery: work closely with customers, operations, and data to identify pain points and opportunities, validating ideas through research, experiments, and rapid iterations to ensure we build what truly matters.Prioritisation and planning: prioritise and plan the product development efforts with the development teams and your stakeholders.Product delivery: collaborate with a cross‑functional agile team to deliver on your plans, organising and taking part in the day‑to‑day work, and making sure that everyone is working towards the same goals.Stakeholder management: your primary stakeholders will be the UK’s Customer Care team, but you will work with many other Prima departments, both locally and in the global organisation.What We’re Looking ForProduct‑mindful: 3+ years of experience building software products with tangible impact.Analytical and pragmatic: you break down problems, back up decisions with data, and keep your eye on the outcome.Agile‑savvy: comfortable driving product development with cross‑functional teams in fast‑paced environments.Clear communicator: able to convey ideas across disciplines and cultures; fluent in English.Adaptable: you roll with change, stay curious and push yourself (and your team) to keep improving.Tech‑comfortable: you’ve worked with complex systems and can navigate technical conversations with ease.Nice‑to‑haveGlobal perspective: experience working across multiple markets or culturally diverse teams.Customer Care analytics expertise: experience with ticketing data, contact rates, resolution times, and support platforms (preferably Zendesk).Insurance know‑how: familiarity with the insurance industry or other regulated sectors.Why You’ll Love It Here#J-18808-Ljbffr
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Product Manager
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Bardi, Italia Canonical A tempo pienoJoin to apply for theManager, Product Managerrole atCanonical1 day ago Be among the first 25 applicantsJoin to apply for theManager, Product Managerrole atCanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our...
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Product Manager
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Bardi, Italia Prima A tempo pienoJoin to apply for the Product Manager role at PrimaAre you looking for a new challenge?Fancy helping us shape the future of motor insurance?Prima could be the place for you.Since ****, we've been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price.Our story began in Italy, where we've quickly...
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Bardi, Italia Altro A tempo pienoTechnical Product Manager We are looking for a highly organized and proactiveTechnical Product Managerto join our team.In this role, you will be responsible for coordinating products throughout their entire lifecycle – from initial briefing to end-of-life.This position is ideal for someone with a strong sense of ownership and a talent for cross-functional...
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