Manager, Italian Payroll

Location Naples, Campania, Italy Our Vision To be the world's most trusted global payroll partner, simplifying pay for all employees. Our Mission Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world. Our People Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We’re committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation. What Makes This Role Exciting CloudPay is looking for an experienced Manager, Italian Payroll. This is a fantastic opportunity for a payroll leader to thrive in a fast-paced environment. The primary goal of the Italian Payroll Manager is to manage and lead the Italian payroll operations team, to deliver timely and accurate payroll services to the Italian Payroll customers within CloudPay. Main Responsibilities Manage the Italian Payroll operations team, with direct management of those staff in Italy Have overall responsibility for the allocation and processing of payrolls for Italian customers, and for ensuring accurate and timely delivery of payrolls. Close monitoring of the productivity of the team will be required Be responsible for performance management of the team and be able to drive operational excellence (Quality of the delivery: SLA... and Quality of the interaction: Tickets...) and facilitate upskilling and a learning culture Ensure supervisors and processors are best positioned for service delivery to clients with operational issues, including customer reviews, implementation issues and product teams Proactively manage customer relations avoiding any unnecessary escalation to the EMEA Payroll Director and ensuring service reviews are held as required Interview and hire new team members and assist with onboarding and training to ensure the team is properly skilled throughout the employee life cycle Act as a backup to supervisors and labor consultants during their absence on payroll processing issues Handle all payroll matters and queries from clients on time and be viewed by clients as a facilitator to support service delivery and as a reliable and actionable escalation point Co‑operate with other departments within CloudPay seeking continuous improvement and strengthening the One CloudPay image for customers Experience Needed for This Role Extensive knowledge and experience in payroll processing Experience in supervising and managing a team Experience in dealing with customer escalations Strong knowledge of Italian statutory legislation Project management Knowledge management and precise document management skills High level of problem‑solving and solution‑focused Financials understanding Results driven Confidence in managing internal and external stakeholders at all levels Good work practice in accountability and ownership Empower the Italian team: create an open and trustful working environment in the Italian team which helps growing team knowledge and confidence. Promote mental health and general well‑being of the team. About You and Our Core Values Taking ownership, working with integrity and respect Being a team player is key to our culture Solution and customer focused Great initiative with the goal for excellence in achieving results Dedicated to developing and always looking for continuous improvements Be creative, be committed, be engaged and enjoy what you do Italy Package and Benefits Competitive salary Competitive vacation allowance Calm app EAP Employee referral program WFH allowance Ticket restaurant contribution Paid volunteering days CloudPay NOW Bereavement leave Equal Opportunity Statement CloudPay is committed to being an equal opportunities employer. #J-18808-Ljbffr