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Bilingual Fleet Operations Specialist – DE/EN
2 ore fa
Bilingual Fleet Operations Specialist – GE/EN (F/M) Join Otoqi as a Bilingual Fleet Operations Specialist. The role focuses on ensuring high quality service and operational performance for our car‑sharing partners across France, Germany, Italy, and the Netherlands. Job Description Oversee daily operations for key car‑sharing partners, monitoring missions and resolving issues to maintain on‑time completion. Serve as the primary point of contact for the driver community, building long‑term relationships and support before, during, and after missions. Coordinate client back office and allocate missions to drivers. Track assignments in real time to confirm correct driver assignment. Suggest process improvements to minimize operational issues. Provide data‑driven insights and reporting to the Driver Acquisition team to inform recruitment needs. Expected Outcomes High driver engagement and improved retention. Strong customer satisfaction with reliable service and fewer escalations. Efficient mission allocation with faster assignment times. Clear process enhancements driven by actionable insights. Timely recruitment feedback ensuring suitable driver onboarding. Your Profile At least 1 year of operations experience, ideally in a fast‑paced or mobility environment. Structured, efficient problem‑solver capable of rapid decision making. Dynamic, eager to learn, thriving in a changing environment. Resilient and calm under pressure with effective decision skills. Excellent interpersonal and communication skills; handles multiple calls simultaneously. Fluent in German; proficient in English. Nice To Have Experience in delivery, fleet management, or car‑sharing operations. Familiarity with real‑time tracking tools or operations management software. Basic data analysis skills to identify trends and propose improvements. Fluency in Italian. Values at Otoqi Innovation – pioneering solutions for automotive logistics. Customer focus – building trust and transparency with partners. Team spirit – promoting collaboration and shared success. Determination – relentless pursuit of excellence. What Else We Offer Career development – autonomy and growth opportunities. International environment – operations in France, Italy, Germany, with expansion plans. Flexible work policy – hybrid/remote options for work/life balance. Other Details And Perks Contract type: 3° livello CCNL Commercio Meal vouchers: 8€/day Additional perks: mental health coaching, daily snacks and fruit, learning budget. Interview Process Phone interview with Hermine (Talent Acquisition Manager) – 30 minutes. Interview with Enrico (Business Unit Manager) or Daniele (Operations Manager) – 1 hour. Technical interview with Enrico (Business Unit Manager) – 1 hour. Seniority level Entry level Employment type Full‑time Job function Management and Manufacturing Industries Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr
