Merchant Support Associate
10 minuti fa
About Peach Payments Peach Payments is a cutting‑edge fintech company shaping the future of digital payments across Africa. We empower businesses of all sizes – from startups to enterprise merchants – by providing a secure, scalable, and seamless payments infrastructure. About our working environment We offer a hybrid working environment, allowing for a combination of remote and in‑office work. The team is required to be in office a few times per week, and this may change periodically as determined by the line manager or the organisation. About the Role As a POS Support Representative you’ll be expected to work with customers to identify POS system related problems and advise them on solutions. You’ll resolve most complex issues for our users, and work cross‑functionally to deliver excellent experiences that optimise user experience and enable Peach’s growth at scale. Your Key Responsibilities Improve terminal performance by identifying problems; recommending changes Research and resolve Point of Sale terminal issues and questions from our merchants and our Independent Sales Representatives. Spend the majority of your time working with users directly over email, phone and occasionally in person to resolve the most complex issues. Assist in coordinating applications, onboarding and distribution of POS devices. Become a subject matter expert surrounding one or more of Peach’s product(s). Advocate for optimising our products and services on behalf of our users. Drive initiatives and process changes to excel and scale our support operations. Have an opportunity to learn how Peach operates from the ground up and make a real impact on the future of the organisation. What we’d like you to have You’re committed to customers, and you show this by helping them and you enjoy the challenge of solving difficult problems. You can empathise with users and quickly grasp the issues they’re facing. You’re curious and love learning about technical products. Strong communication skills, both written and verbally. Organisation skills and able to scope projects and drive initiatives. Prioritisation skills, with the ability to quickly adapt to changing environment and competing priorities. A solid understanding of data, with the ability to drive insights from large data set and come up with action plans. Strong written communication skills in business French (minimum proficiency level B2) is an advantage. Advantageous Previous experience with a payment gateway or similar. Experience working with credit card terminals; POS equipment is a plus. At least 2 years in a Customer Service/ Technical Support role. Be part of our journey to redefine digital payments in Africa At Peach Payments we value diversity and are committed to inclusion across race, gender, age, religion, identity, and experiences. #J-18808-Ljbffr
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