Information Technology Manager

IT MANAGERSan Clemente Palace Venice – This majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice. Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe's premier hotels for art exhibitions. Serenity permeates the hotel's Longevity Spa, which features a heated outdoor pool, tennis court, jogging paths, a pitch & putt golf course, and a fully equipped kids' club – ensuring an unforgettable stay. The hotel's proximity to St. Mark's Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences. Role Description As IT Manager, you will oversee and manage all information technology operations across the resort, ensuring stable, secure, and efficient systems that support both guest experience and internal operations. You will be responsible for maintaining all IT infrastructure, leading technology-related projects, ensuring data security, and providing strategic guidance on future technology needs. Your main responsibilities will include: • Overseeing the daily operations of the IT department and the performance of all IT systems • Ensuring the reliability, security, and integrity of networks, servers, and data storage • Managing hardware, software, and system installations, upgrades, and configurations • Providing timely support to all departments and resolving technical issues efficiently • Maintaining and improving cybersecurity measures, backups, and disaster recovery procedures • Managing PMS, POS, telephony, Wi-Fi, and all hotel-related systems and interfaces • Coordinating with external vendors, contractors, and service providers • Monitoring system performance and identifying opportunities for optimization • Implementing technology standards in line with company policies and industry best practices • Preparing and managing the IT budget and technology investment planning • Training staff on IT policies, systems, and best practices • Ensuring compliance with data protection regulations and internal security protocols • Supporting senior management with technology-related strategy and improvements What We're Looking For • Previous experience as IT Manager or senior IT role in luxury hospitality or a similar environment • Strong knowledge of networks, servers, cybersecurity, and hotel systems (Opera PMS, POS, etc.) • Ability to troubleshoot diverse hardware and software issues • Excellent organizational, analytical, and problem-solving skills • Strong communication skills and a collaborative approach • High level of reliability, discretion, and attention to detail • Ability to manage multiple projects and deadlines • Fluent in English and Italian (additional languages are a plus) • Passion for technology, innovation, and delivering high-quality support What We Offer • A key operational leadership role in one of Europe's most prestigious luxury resorts • Opportunity to work in a stunning historical property immersed in art, culture, and heritage • Competitive compensation and benefits package • Professional growth and learning opportunities • Accommodation, meals, uniform, and other on-property benefits • A dynamic, supportive, and international team environment Apply Now Ready to advance your career in hospitality technology? Send your CV and cover letter to: