Prod Compliance Sr. Associate EN, Global Solutions

Prod Compliance Sr. Associate EN, Global Solutions & Risk Compliance (GSRC)Job ID: | ADCI - Maharashtra - D80The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide. GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks. With a diverse global team spanning across India, China, Poland, Romania, Netherlands, Jordan, Philippines and Costa Rica, GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings. GSRC raises the bar on quality by implementing operational changes matching the everchanging regulatory space. The team designs global, consistent, and scalable solutions and prioritize a blend between technology-driven and human decision-making processes. GSRC believes that innovation thrives on diversity, fostering an inclusive and equitable culture that empowers employees with opportunities for learning and development.Key responsibilitiesAs a Senior Compliance Associate, review the latest product information as per Standard Operations Procedures (SOP) and cross-check it against the relevant regulatory documentation.Use various Amazon-specific tools and systems to classify products to ensure they meet the necessary compliance requirements for availability on Amazon.Work closely with your manager and the Process Experts to address deviations from standard SOPs and seek guidance when necessary.Maintain detailed records of assigned tasks and utilize standardized reports to prioritize work, ensuring you meet Quality, Productivity and Service Level Agreement targets.Identify opportunities for improvement and collaborate with partner teams to reduce manual effort, such as automating reports using Excel queries.Share feedback on SOPs to contribute to ongoing refinement of operational processes.Participate in knowledge-sharing sessions and contribute your expertise and learnings.As a mentor, support peers by answering queries and providing process-level training when needed.Required SkillsAbility to use Microsoft Excel as per role requirements (filtering and sorting data sets, cell referencing, pivot tables, data validation, etc.).Basic understanding of SQL, with ability to self-service defined queries and retrieve data from a database.Knowledge of Customer Relationship Management tools, managing customer data and tracking interactions.Attention to detail and ability to analyze and identify patterns across data sets and information.Problem-solving skills with the ability to find solutions through logic, intuition, creativity, and design thinking.Commitment to investigation, research, and digging deep to seek facts.Ability to understand, interpret, critique, analyze and communicate data.About the teamAmazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.The Operational Risk Compliance (ORC) organization exists to keep our customers and partners safe, protect associates, and ensure legal and regulatory compliance. We coordinate the aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). Global Solutions and Risk Compliance (GSRC) is the operational arm of the ORC organization. This involves analyzing product import documentation and flagging hazardous risks. We are also responsible for keeping Amazon customers safe and informed by coordinating actions around worldwide program teams to classify products and ensure Amazon’s product listings follow regulatory and legal compliance guidelines. These actions include removing products from the site and from our warehouses, and contacting customers with pertinent sustainability information. The ORC team partners with GSRC supports regulatory compliance requirements for Amazon’s worldwide programs such as Dangerous Goods, Chemical Safety Compliance, Global Trade Services, Transport Risk Compliance, Sustainability, Extended Producer Responsibility and Food Safety. GSRC has offices across India, China, Poland, Romania, Jordan, Philippines and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces.Basic QualificationsBachelor degree in Business, Finance, Engineering or similar fieldsEnglish B2+ proficiency in verbal and written communicationPreferred QualificationsKnowledge of consumer product compliance processes and regulationsExperience in regulatory compliance management with government agencies2+ years of work experience in Business Process Outsourcing in domains such as accounting, regulatory compliance,