Tech Support

3 days ago Be among the first 25 applicants Are you passionate about technology, problem-solving, and delivering exceptional customer experiences? Join our team in Milan as a Tech Support & Implementation Specialist , where you’ll support our customers, implement innovative solutions, and become an expert in our cutting‑edge products and services. About Us SupplyPoint is a global leader in intelligent inventory management systems. With a strong presence across multiple continents, we provide innovative solutions that help our customers improve productivity, reduce waste, and optimize supply chain operations. What You’ll Do In this dynamic and customer‑focused role, you will: Provide 1st and 2nd level technical support via phone, email, and remote tools—resolving issues involving software, hardware, networking, reporting, databases, and custom inquiries. Own and manage incident tickets , ensuring accurate logging and timely resolution while meeting team KPIs & SLAs. Grow and share product knowledge , contributing to an aligned and up‑to‑date knowledge base. Conduct on‑site service activities , including breakdowns, installations, deliveries, and customer implementations with professionalism. Collaborate with sales and customers to define system requirements and propose practical solutions. Support departmental admin tasks , such as spares management and hardware returns/diagnostics. Participate in on‑call support rotations and carry out additional duties as requested by management. This position involves occasional travel—approximately 30% of the time , up to 5 consecutive days (no weekends). What You Bring Associate degree or equivalent industry experience 0–3 years in a technical support or IT environment working with software and hardware Strong passion for technology and a hands‑on approach Logical thinker with excellent troubleshooting and diagnostic skills Intermediate knowledge of PCs, networking, Windows, SQL, IIS, servers, and MS Office Basic understanding of electronics/hardware Familiarity with common technical support practices Fluency in English (required) Additional fluency in French or Spanish (a plus) Full driving licence & willingness to travel What We Are Looking For Customer Focus Adaptability & Flexibility Initiative & Ownership Strong Interpersonal Skills Goal Orientation and Results Focus Commitment to Self‑Development Location Milan, Italy — with travel across the region. Referrals increase your chances of interviewing at SupplyPoint by 2x If you are a proactive, adaptable problem‑solver who thrives in a customer‑centric environment, enjoy tackling technical challenges, working collaboratively, and continuously developing your skills, and you’re ready to join a supportive team, strengthen your technical expertise, and make an impact in a fast‑growing environment, we want to hear from you #J-18808-Ljbffr