Benefits Technical Writer, Benefits Experience Technology

Benefits Technical Writer, Benefits Experience TechnologyJob ID: | Amazon.com Services LLCBenefits Experience & Technology (BXT) is on a mission to revolutionize the employee benefits experience. We're seeking a customer-obsessed Benefits Technical Writer to join us in building unparalleled solutions that support the benefits enrollment process. BXT designs, deploys, and manages benefits on behalf of 1.5+ million Amazonians and their families worldwide. We're investing in solutions that make it easier than ever for employees to navigate their benefits, get the support they need, and lead healthier lives. The Benefits EnEx (Enrollment Experience) team manages all the technology related to enrolling and managing benefit selections.Role OverviewIn this role, you play a pivotal part in shaping the user enrollment experience through the written content that guides employees as they discover and enroll in their benefits. Working alongside product, UX, and software developers, you will craft intuitive, user‑focused content that helps employees navigate the product, understand their available options, take necessary actions, and resolve issues. As a partner with Product and UX, you bring design thinking to craft content for customer enablement. Whether writing long or short‑form content, our customers' time and attention span is limited; therefore you understand the importance of every single word. You will also own content utilized within enrollment communication channels such as email, marketing materials for Open Enrollment (OE), or internally published articles related to OE.You will own the development and maintenance of comprehensive style guides, ensuring a seamless and consistent experience end‑to‑end. Additionally, you will conduct user research and A/B testing to continuously refine the written content and optimize the overall user experience.Key ResponsibilitiesWrite and edit compelling UX copy for new benefits features, including product descriptions, regulatory notifications, navigation, and tooltipsAnticipate user needs to craft concise, actionable copy for complex concepts and desired actionsEnsure all product content aligns with brand, legal, and accessibility requirementsCollaborate closely with product and UX teams to align content across the user experienceConduct user research and content testing to inform and improve your writingDevelop and maintain comprehensive copywriting guidelines and style guidesLeverage data and user feedback to guide impactful content recommendationsInfluence product strategy through thoughtful discussions with key stakeholdersContinuously optimize content based on user feedback and performance metricsEstablish and maintain a tone of voice aligned with the Amazon brand, tailored to employeesA Day in the LifeIn this role, you will craft content that guides employees as they discover, enroll in, and manage their benefits. Working alongside product designers, researchers, and benefits managers, you will develop and execute a user‑focused content strategy that helps employees navigate the product, understand their available options, take necessary actions, and resolve issues. You will manage the lifecycle of important employee benefits content. Additionally, you will refine a global content strategy based on user research and A/B testing to optimize the overall user experience.About the TeamBXT designs, deploys, and manages benefits on behalf of 1.5+ million Amazonians and their families worldwide. We're investing in solutions that make it easier than ever for employees to navigate their benefits, get the support they need, and lead healthier lives. Whether it's accessing medical care, starting a family, or planning for retirement, we're redefining the status quo through a personalized mobile and web‑based product that anticipates employee needs, surfaces relevant information and actions, and empowers Amazonians to maximize the value of their comprehensive benefits.Basic Qualifications5+ years of technical writing in a relevant field experienceExperience with content management systems (CMS), Basic HTML, Microsoft Word, and Microsoft ExcelExperience communicating technical concepts and processes using clear, simple language and visualsExperience delivering content publication plans or managing multiple projectsExperience in content creation or copy editing, including online publishingPreferred QualificationsBachelor's degree or equivalent in Journalism, Communications, English, Technical Writing, or a related fieldExperience in creating UX for brand new productsExperience with UI design for complex workflows and for end usersKnowledge of user experience principles and techniquesExperience with U.S. benefits programs and benefits administration management, U.S. benefits compliance and regulations including but not limited to ERISA, HIPAA, COBRA, and ACACompensation & BenefitsOur compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $115,600/year in our lowest geographic market up to $191,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.Posted: January 16, 2026 (Updated about 12 hours ago)Equal Opportunity StatementAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.#J-18808-Ljbffr