Support Engineer

Join to apply for the Support Engineer role at MSC Mediterranean Shipping Company .MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately‑owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group’s headquarters), Warren (New Jersey, USA), and Chennai (India).With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group’s business.Do you recognize yourself? Then come work with us and be part of MSC’s familySupport EngineerTo continue our growth, we are hiring new talents to work on our ERP Agency system, enriching its functionality and developing new modules as it is deployed worldwide. The team will build high‑quality, innovative, and fully performing software that complies with our coding standards and technical design.Within this team, we are looking for a Support Engineer whose mission is to recommend and facilitate the design, development, testing, roll out, run and evolutions of the implementation, distribution and maintenance of Client‑Server software applications. Candidate will be responsible for business analysis and day‑to‑day application care for our international clients. Some tasks may require testing user interface (not code testing).This position requires basic knowledge of SQL databases or any other relational databases, working knowledge of Microsoft Windows operating systems (including servers 2012‑2019). Also, ability to use Microsoft Office Suite and Remote Connection tools (Remote Desktop, Remote Administrator, Remote Desktop Manager).He/she contributes with the Scrum Team and provides support throughout the entire rollout life cycle to ensure that the product meets company’s goals, business needs and requirements.Key ResponsibilitiesSupport the Development Team on a daily basis to provide all details needed by the Developers; communicate with MSC agencies users, assess problems, and gather all the information that could help address it. Troubleshoot and identify potential solutions. Liaise with development teams for code changes when needed.Contribute to the design and structure of the test plan, test cases in relation to product backlog items.Help refine requirements by contributing to acceptance tests.Execute tests.Be an active contributor in the development of training material, processes documentation and Gap Analysis for production release as well as for migration and transition.Support the Key Users in testing activities, providing guidance and listening to their enquiries.Provide Post Go‑Live support for end users and for Development/Support teams; problem solving with sense of urgency.Develop a mutually respectful working relationship with all staff to ensure a strong Team effort in all activities.Provide timely, complete and accurate responses to all Program Customers’ questions and inquiries in a positive and constructive manner.Keep abreast of current trends in the maritime and logistic industry as well as in Project Management methodologies by reading related magazines, periodicals, and participating in related seminars as required.Qualifications and ExperienceProven ability and commitment to high standards of customer service.Knowledge of ITIL processes.Experience in L1/L2 support area, preferably in large companies.Understanding of application integration processes.Analytical skills, tolerance for ambiguity, open minded.Willingness to learn new technologies.Dynamic, mature, team spirited.Team player, excellent relational and communications skills.Willingness to participate in on‑call duty.Strong communication skills in English.Availability for travel as required.What we offerWe offer a range of benefits including new learning opportunities, a comprehensive welfare system, life and health insurance, a modern workstation and discounts within the MSC group. MSC Technology Italy fosters a culture of innovation and wellbeing through initiatives such as meetups, technical and general events (including gaming tournaments), company charity initiatives and a sustainability program designed to benefit all employees.Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.Additional DetailsSeniority level: AssociateEmployment type: Full‑timeJob function: Information TechnologyIndustry: Maritime TransportationReferrals increase your chances of interviewing at MSC Mediterranean Shipping Company by 2x.#J-18808-Ljbffr