(native Japanese) Chat Support Consultant, crypto

4 settimane fa


Bologna, Italia Altro A tempo pieno

(native Japanese) Chat Support Consultant, crypto (Italy, remotely)Passionate about blockchain technology and the future of digital finance? What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience? Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What you will do:Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email.Handle customer inquiries, order disputes, and appeals.Provide valid, accurate information and solutions to customer requests.Manage complaints and appeals, including follow‑ups on escalations when required.Maintain up‑to‑date knowledge of the company's trading platform and general market conditions.Understand customers' needs and deliver constructive feedback to the management team.Continuously seek ways to improve team performance and work efficiency.Be a part of a fast‑paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays.What you need to succeed in this role:Native Japanese and strong English proficiency (minimum B2; C1 preferred).At least 6‑12 months of online customer support experience, preferably in crypto or financial services.Experience in live chat support and handling customer inquiries.Strong analytical, logical thinking, and problem‑solving skills.Proof validation skills or



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