Lavori attuali relativi a Senior Operations Manager - Firenze - Telepass
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Senior Operations Manager
3 settimane fa
firenze, Italia Walks In Europe A tempo pienoSenior Operations Manager Walks In Europe • Firenze, Provincia di Firenze; Toscana, ItalyDescrizione dell’offerta di lavoro Senior Operations Manager – Tuscany (Remote, Full Time)Reports to: Managing DirectorLocation: Remote (based in Tuscany)Schedule: Full-time, 40 hours/week, 5 days per weekSummaryThe Senior Operations Manager for Tuscany leads...
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Senior Operations Manager
3 settimane fa
Firenze, Italia Walks In Europe A tempo pienoSenior Operations Manager – Tuscany (Remote, Full Time)Reports to: Managing DirectorLocation: Remote (based in Tuscany) Schedule: Full-time, 40 hours/week, 5 days per weekSummaryThe Senior Operations Manager for Tuscany leads operations across one of Walks in Europe's most important regions, ensuring high-quality tour execution, strong supplier...
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Senior Operations Manager
4 settimane fa
firenze, Italia Walks In Europe A tempo pienoSenior Operations Manager – Tuscany (Remote, Full Time) Reports to: Managing Director Location: Remote (based in Tuscany)Schedule: Full-time, 40 hours/week, 5 days per weekSummaryThe Senior Operations Manager for Tuscany leads operations across one of Walks in Europe's most important regions, ensuring high-quality tour execution, strong supplier...
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Senior Operations Manager
4 settimane fa
Firenze, Italia Walks In Europe A tempo pienoSenior Operations Manager – Tuscany (Remote, Full Time) Reports to: Managing Director Location: Remote (based in Tuscany) Schedule: Full-time, 40 hours/week, 5 days per week Summary The Senior Operations Manager for Tuscany leads operations across one of Walks in Europe’s most important regions, ensuring high-quality tour execution, strong supplier...
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Senior Operations Manager
4 settimane fa
Firenze, Italia Walks In Europe A tempo pienoSenior Operations Manager – Tuscany (Remote, Full Time) Reports to: Managing Director Location: Remote (based in Tuscany) Schedule: Full-time, 40 hours/week, 5 days per week Summary The Senior Operations Manager for Tuscany leads operations across one of Walks in Europe's most important regions, ensuring high-quality tour execution, strong supplier...
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Senior Operations Manager
4 settimane fa
Firenze, Italia Walks In Europe A tempo pienoSenior Operations Manager – Tuscany (Remote, Full Time) Reports to: Managing Director Location: Remote (based in Tuscany) Schedule: Full-time, 40 hours/week, 5 days per week Summary The Senior Operations Manager for Tuscany leads operations across one of Walks in Europe's most important regions, ensuring high-quality tour execution, strong supplier...
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Senior operations manager
4 settimane fa
Firenze, Italia Walks In Europe A tempo pienoSenior Operations Manager – Tuscany (Remote, Full Time) Reports to: Managing Director Location: Remote (based in Tuscany) Schedule: Full-time, 40 hours/week, 5 days per week Summary The Senior Operations Manager for Tuscany leads operations across one of Walks in Europe's most important regions, ensuring high-quality tour execution, strong supplier...
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Senior operations manager
3 settimane fa
Firenze, Italia Walks In Europe A tempo pienoSenior Operations Manager – Tuscany (Remote, Full Time) Reports to: Managing DirectorLocation: Remote (based in Tuscany)Schedule: Full-time, 40 hours/week, 5 days per week SummaryThe Senior Operations Manager for Tuscany leads operations across one of Walks in Europe's most important regions, ensuring high-quality tour execution, strong supplier...
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Senior Operations Manager
11 ore fa
Firenze, Italia Telepass A tempo pienoOverviewTelepass Innova (società 100% controllata da Telepass che si occupa di sviluppare soluzioni innovative per il mercato della mobilità) cerca un Senior Operations Specialist che porti governance, metodo e velocità nell'esercizio dei sistemi di telepedaggio e dei servizi di mobilità digitale.La figura coordina attività operative E2E, governa...
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Senior Operations Manager ERP
1 settimana fa
Firenze, Italia A Quality Facility Services A tempo pienoSenior Operations Manager ERP & Special Projects and Initiatives EUR 80.000 - 100.000 Senior Operations Manager ERP & Special Projects and Initiatives Florence Do you have the energy and expertise to shape and drive operational excellence for an innovative energy technology company Make a significant impact The Senior Operations Manager ERP & Special...
Senior Operations Manager
18 ore fa
Overview Telepass Innova (società 100% controllata da Telepass che si occupa di sviluppare soluzioni innovative per il mercato della mobilità) cerca un Senior Operations Specialist che porti governance, metodo e velocità nell’esercizio dei sistemi di telepedaggio e dei servizi di mobilità digitale. La figura coordina attività operative E2E, governa incident e cambi in produzione, coordina partner esterni e contribuisce alla definizione di KPI e best practice per scalabilità e qualità del servizio. Responsabilità principali Service Operations Garantire continuità del servizio, stabilità e performance tramite monitoraggio, alerting e capacity planning. Definire e mantenere SLA/KPI , dashboard di osservabilità. Incident & Problem Management Condurre end-to-end il ciclo di Incident Management (triage, contenimento, comunicazione, escalation). Gestire Major Incident con war-room cross-funzionali; Root Cause Analysis (RCA) con azioni correttive/preventive tracciate. Istituire e presidiare metriche, backlog problemi, trend. Data Analysis & KPI Estrarre evidenze quantitative da log e basi dati (SQL/BigQuery); definire KPI operativi e reportistica verso stakeholder interni/esterni. Individuare pattern e correlazioni per early detection e prevenzione regressioni. Gestione team esterni e fornitori Coordinare partner/fornitori (terze parti, field, system integrator) con ingaggio su SLA, hand-off chiari e standard di qualità. Pianificare e verificare on-call/out-of-hours support e processi di escalation. Change & Release Management Supportare gestione rilasci e modifiche in produzione con quality gates , OTA ramp, roll-back plan. Allineare Dev, QA, E2E e Operations su Release Note e Test Report prima del rollout. Miglioramento continuo e compliance Standardizzare best practice (ITIL/DevOps/etc.) per ridurre variabilità e debito operativo. Contribuire a audit interni, requisiti di dominio (es. EETS/DSRC/GNSS , KPI di tolling), sicurezza e conformità. Requisiti minimi 5+ anni in ruoli Operations/Service Management su sistemi mission-critical o large-scale. Esperienza documentata in Incident/Problem/Change Management . Solida pratica su SQL e data analysis (preferenza Google BigQuery ); dimestichezza con log analysis e strumenti di osservabilità. Buona padronanza di Unix/Linux , scripting (bash/python), e lettura log. Capacità di coordinamento team esterni e stakeholder management cross-funzionale. Italiano e inglese professionale, scritti e parlati. Requisiti preferenziali Esperienza in telepedaggio/mobility (EETS, DSRC, GNSS) o servizi transazionali real-time. Conoscenza di strumenti tipo Elastic/ELK , Looker , sistemi di alerting e ticketing (Jira/ServiceNow). Background ITIL ; certificazioni plus. Soft skills Esecuzione e prioritizzazione , comunicazione chiara verso non tecnici, leadership in contesti ad alta pressione. Orientamento ai risultati, pensiero analitico, cura della documentazione e del passaggio di consegne. Sede : Firenze (Hybrid). #J-18808-Ljbffr
