English/Italian Customer Support Agent

Join to apply for the English/Italian Customer Support Agent (w/ Relocation package) role at FlowDesk CX Are you a highly motivated, multilingual individual with a passion for customer service? Seize the opportunity to join a global team in the historical and vibrant city of Athens, Greece Your Role and Responsibilities Serve as the primary point of contact for Italian‑speaking customers, providing friendly, effective, and professional support via phone, email, and chat. Efficiently resolve customer issues, provide accurate information, and troubleshoot product/service inquiries across multiple industry platforms. Maintain a high standard of customer satisfaction, building positive relationships that reflect positively on our international clients. Accurately record customer interactions and solutions using our CRM and internal systems. What We Offer A Stress‑Free Start & Comprehensive Benefits. We understand that moving to a new country can be challenging, which is why we offer a full‑service relocation and benefits package to ensure a smooth transition and a comfortable lifestyle in Greece. Full Relocation Support Flight Ticket Covered: We reimburse or cover your one‑way flight ticket to Athens. Two‑Week Hotel Stay: Complimentary hotel accommodation for your first two weeks in Greece upon arrival. Full Administrative Support: We provide comprehensive assistance with all necessary paperwork, including bank account setup, tax registration, and social security (AMKA) registration, ensuring you are legally employed under a Greek contract from day one. Competitive Salary: Receive a competitive base salary (often around 1200‑1500 gross per month for multilingual roles) plus a monthly performance‑based bonus. 14 Salaries Per Year: Enjoy the standard Greek employment benefit of receiving two extra months' salary (typically paid around Easter and Christmas/Summer). Health Coverage: Access to Greece's national healthcare system, often supplemented by private health insurance plans provided by the company. The Greece Advantage: An Exceptional European Lifestyle Cost of Living: While prices are rising, Athens generally offers a significantly more affordable cost of living (especially in housing and dining out) compared to major European capitals like Paris, London, or Amsterdam. Your salary goes further, allowing for a higher quality of life. The Weather: Experience 300+ days of sunshine per year. Say goodbye to the grey Mediterranean Culture: Enjoy a relaxed, outdoor‑focused lifestyle, rich historical sites, world‑class cuisine, and easy, affordable access to the Greek Islands for weekend travel. Work‑Life Balance: Greece promotes a healthy work‑life balance, allowing you plenty of time to explore the city and its surrounding beauty. Minimum Requirements Language Skills: Italian: C1/C2 level (fluent/native‑level written and verbal communication). English: B2 level or higher (working proficiency, written and verbal communication). Citizenship: Valid EU Citizenship (required for smooth employment). Soft Skills: Strong communication, empathy, a customer‑first mindset, and effective problem‑solving abilities. Experience: Previous experience in a Customer Support/Call Center environment is a plus, but full, paid training is provided. Ready to launch your international career and trade city crowds for sea views? Apply now Seniority level Entry level Employment type Full‑time Job function Other Industries Telephone Call Centers Referrals increase your chances of interviewing at FlowDesk CX by 2x Get notified about new Customer Support Representative jobs in Rome, Latium, Italy . #J-18808-Ljbffr