Account Manager

Overview About The Role Our Account Management team oversees our restaurant business brand relationships. As Deliveroo continues to grow, we become a major revenue channel for restaurants. We provide the best support and act as restaurant consultants who use data-driven insight and industry knowledge to lead our partner restaurants' growth. The AM focuses on the relationship with the network on the Italian market, working with internal departments (marketing, operations, product) to offer the best consultancy service to our top brands. The Account Manager team is a passionate, dynamic group of team players who work well together and are focused on building relationships. This role is based in Bologna and reports to the Regional Manager of the region. Responsibilities Manage a portfolio of restaurant brands with a focus on building lasting relationships with the network Monitor and analyse performance, share insights with partners, and identify opportunities to improve metrics and partner satisfaction Negotiate contract terms and conditions according to company goals and partner mix to increase supply quality and improve financial performance and CVP (customer value proposition) Plan portfolio strategy to increase performance, financials and loyalty, positively impacting absolute metrics and relative measures such as market share Control perimeter P&L, identifying opportunities and risks Requirements At least 3 years of experience in account management or sales P&L knowledge and negotiation skills Experience creating long-term relationships Demonstrated experience using tools and related project management applications to guide best practice Experience in Horeca/restaurants/food market would be a plus Fluency in English would be a plus Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. #J-18808-Ljbffr