Customer Experience Agent
3 giorni fa
We offer If you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you. Whilst the role is advertised as full-time, we can offer flexible working arrangements for this role, such as hybrid working up to max 60% of the working time, adjusted working hours, and other alternative working patterns. As Customer Experience Agent you will provide services to direct customers and onboard them to the Maersk environment. Activities may include the following (but are not limited to): End-to-end shipping process, Case Management, Customer onboarding and relationship management, dispute management, online assistance, cross‑selling and more. Key responsibilities Experience or strong interest for FCL import-export operations. Taking responsibility for customers' experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution. Being fully responsible for customers' satisfaction, building strong relationships with them, and understanding their business, service needs, drivers, and desires with a constant focus on driving new business opportunities. Delivering proactive customer support, tracking shipments and notifying our customers about any deviations from the original transport plan, recommending potential solutions or alternatives. Understanding KPI-oriented environment, meeting/exceeding local targets including up-selling our end-to-end products, identifying areas of improvement. We Are Looking For Customer-centric mindset focused on delivering exceptional Customer Support. Excellent communication, problem‑solving, and relationship‑building skills. Good planning skills and the ability to work under pressure to the deadlines. Basic computer literacy. Professional proficiency in English and Italian . Job location Genoa or Milan, Italy Relevant data No relocation or visa support will be provided for this position. If you have been reading so far, we are glad to see you are interested If you could see yourself in this role, we are very much looking forward to your application. For your application to be accepted, please send your CV in English . Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing #J-18808-Ljbffr
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Customer Experience Agent
1 giorno fa
WorkFromHome, Italia A.P. Moller - Maersk A tempo pienoWe’re Hiring: Customer Experience Agent Do you love connecting with people from all over the world — customers, suppliers, and colleagues alike?
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Customer Experience Agent
3 giorni fa
WorkFromHome, Italia A.P. Moller - Maersk A tempo pienoCustomer Experience Agent The role is based at A.P. Moller - Maersk. If you love talking to a wide array of people during the day – from customers, suppliers and colleagues around the globe – then this is the job for you. While the role is advertised as full-time, we can offer flexible working arrangements for this role, such as hybrid working up to 60%...
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Hybrid Customer Experience Agent
3 giorni fa
WorkFromHome, Italia Damco Spain SL A tempo pienoA logistics company is seeking a Customer Experience Agent in Genoa or Milan, Italy. The role demands excellent communication and problem-solving skills while fostering strong customer relationships. Candidates should have a customer-centric mindset, bilingual proficiency in English and Italian, and a willingness to engage in a hybrid working model up to...
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Customer Support Agent
3 giorni fa
WorkFromHome, Italia Polylia Language Hub A tempo pienoJoin to apply for the Customer Support Agent role at Polylia Language Hub . Work & Travel Opportunity in Greece – Customer Support Agent Job Details Location: Greece (Athens or Work From Anywhere in Greece) Position: Customer Support Agent Language: Spanish Work Schedule: Monday – Friday | 10:00 – 01:00 (diverse shifts between these hours) Contract...
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Customer Support Agent
3 giorni fa
WorkFromHome, Italia Polylia Language Hub A tempo pienoCustomer Support Agent role at Polylia Language Hub Work & Travel Opportunity in Greece – Customer Support Agent Location: Greece (Athens or Work From Anywhere in Greece) Position: Customer Support Agent Language: Spanish Work Schedule: Monday – Friday | 10:00 – 01:00 (diverse shifts between these hours) Contract Type: Full-time Remote Option: YES (WAH...
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WorkFromHome, Italia A.P. Moller - Maersk A tempo pienoA global shipping company is seeking a Customer Experience Agent in Genoa. This role involves providing exceptional service to customers, managing shipping processes, and building strong client relationships. The ideal candidate will have a customer-centric mindset, excellent communication skills, and proficiency in English and Italian. Flexibility in...
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Customer Support Agent
3 giorni fa
WorkFromHome, Italia Polylia Language Hub A tempo pienoWork & Travel Opportunity in Greece – Customer Support Agent Location: Greece (Athens or Work From Anywhere in Greece) Position: Customer Support Agent Language: Spanish Work Schedule: Monday – Friday | 10:00 – 01:00 (diverse shifts between these hours) Contract Type: Full-time Remote Option: YES (WAH – Work At Home Available) We are looking for...
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Customer Support Agent
3 giorni fa
WorkFromHome, Italia Cbtalents A tempo pienoWork & Travel Opportunity in Greece – Customer Support Agent Location : Greece (Athens or Work From Anywhere in Greece) Position : Customer Support Agent Language : Spanish Work Schedule : Monday – Friday | 10 : 00 – 01 : 00 (diverse shifts between these hours) Contract Type : Full-time Remote Option : YES (WAH – Work At Home Available) Job...
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Customer Support Agent
3 giorni fa
WorkFromHome, Italia Polylia Language Hub A tempo pienoWork & Travel Opportunity in Greece – Customer Support Agent Location: Greece (Athens or work from anywhere in Greece) Position: Customer Support Agent Language: Spanish Work Schedule: Monday – Friday | 10:00 – 01:00 (diverse shifts between these hours) Contract Type: Full-time Remote Option: YES (WAH – Work At Home Available) Job Description We are...
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Customer Support Agent
3 giorni fa
WorkFromHome, Italia Polylia Language Hub A tempo pienoWe are looking for Spanish-speaking Customer Support Agents to work and travel in Greece. Location Greece (Athens or Work From Anywhere in Greece) Position Customer Support Agent Language Spanish Work Schedule Monday – Friday | 10:00 – 01:00 (diverse shifts between these hours) Contract Type Full-time Remote Option YES (WAH – Work At Home Available)...
