Data Center Operation Technician, Data Center Operations

Data Center Operation Technician, Data Center OperationsJob ID : | Amazon Asia-Pacific Resources Private Limited (Singapore)AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Technician to join our expanding Infrastructure Operations team.Data Center Operations designs, installs and maintains the world’s largest computing infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large‑scale high‑density centers where you will help change the face of Technology in the region.Key Job ResponsibilitiesOn-site management of the hardware lifecycle of our IT infrastructure.Work as part of the Operations team, with primary responsibility for the maintenance and upkeep of the data center infrastructure.Server rack installation, hardware break‑fix on various components, troubleshooting network issues, and responding to emergent situations that affect operational stability.Meet SLAs against assigned trouble tickets via a directed workflow; act as the first line touch point for hardware troubleshooting and technical issues.Perform on‑call duties and participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.Participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.Have knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge.Contribute to documentation on technical issues through root cause analysis for operational issues and contribute to process improvement initiatives relevant to the data center environment.More experienced technicians may assist in training less experienced members of the team.Involves covering 24x7 shift rotation.A Day in the LifeYou will support DC (Data Center) infrastructure equipment (e.g., racks, servers, networking devices, hardware components, cables, etc.).You will follow instructions in a ticket‑based environment and work on systematic problem resolution, performing routine operation activities on hardware or spare parts, including rack install, server break/fix, rack decomposition, etc.You will perform on‑call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.Show a strong aptitude for troubleshooting and problem solving.You will be involved with site management and maintain tidiness in operation areas.Your role involves covering 24x7 shift rotation.About the TeamDiverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work / Life BalanceWe value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.QualificationsBasic Qualifications: Computer / Server hardware troubleshooting experience required.Computer networking including fiber troubleshooting experience and theory.Minimum 2+ years experience in a relevant field.Preferred QualificationsLinux operating system, hardware or networking certifications.Knowledge in cloud computing environments.Understanding of IT service management and Data Center environment safety and security.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Location: Rome, Italy#J-18808-Ljbffr