Process Assistant, RSR

Job ID: | Amazon.com Services LLCThis position requires in‑role training at an operating site which will be 5+ weeks in duration. This training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon.Amazon Process Assistant (Full‑time)Since opening our virtual doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, Bias for Action, meaning our team’s band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer‑centric company on Earth.Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces.On the Road Process Assistants are part of the Last Mile operations in RSR and play a crucial role in this rapidly growing team. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, federal requirements.ResponsibilitiesAssist in the training of new Delivery Associates on how to drive and operate the vehicles.Ensure vehicle cleanliness and appearance is maintained to standard and captured via DA inspections.Ensure adherence to dress code standards.Assist with production duties, training sort associates and verifying SOP compliance when required.Track and monitor performance, including on‑road ride‐behinds / ride‑alongs to measure on‑road quality, adherence to standards and identify re‑training and process improvement opportunities.Understand workflow and daily production goals.Ensure all federal, state and local laws and requirements are being followed.Cultivate and sustain a safe environment, high‑quality customer delivery, professional driver experience and positive culture.Ensure all job injuries are reported timely in accordance with established policy and procedure.Provide direction utilizing independent judgment.Establish trust and credibility by maintaining a high level of integrity, communication and professional demeanor.Ensure work areas remain clean and are equipped with proper equipment and supplies.Identify and address safety hazards within the work area.Basic Qualifications1+ years of Microsoft Office products and applications experience.High school or equivalent.Work a flexible schedule/shift/work area, including weekends, nights and/or holidays.Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend and reach.Work 40 hours/week, and overtime as required.Valid and active driver’s license.Be 21 years of age or older.Must be able to obtain and maintain a Driver Qualification File.Preferred QualificationsAssociate’s or Bachelor’s Degree, and/or prior Amazon experience.Demonstrates problem‑solving and analytical skills.Ability to communicate effectively (written and verbal) across various levels of an organization.History of meeting/exceeding departmental goals.Experience leading teams.Capability to provide direction to team members using independent judgment.Organization and time‑management skills.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Amazon accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about our benefits at Amazon benefits page .USA, NM, Santa Fe – 22.00 – 22.00 USD hourly#J-18808-Ljbffr