Ops Eng Technician

Ops Eng Technician - JNS, OpsTech Solutions, Supply ChainStellen-ID: | Amazon.com Services LLCThe OpsTech Solutions (OTS) organization provides world‑class IT services for Amazon’s fulfillment centers and transportation networks worldwide. Within OTS, the Supply Chain organization ensures that Amazon operations sites have the tech equipment that they need, when they need it.We are seeking a dynamic, organized self‑starter to join our Operations Team as a Process Assistant supporting our flagship Rapid Asset Deployment site, RAD1 in Antioch, Tennessee. The Process Assistant will be part of the Engineering team and will primarily help identify, root cause and resolve operational issues.At Amazon, we’re working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.Key job responsibilitiesSupport and work in assigned department, as requiredWork with internal and external customers to quickly identify, root cause and resolve inbound receive issuesWork through inbound receive ticketsComplete time studiesComplete process auditsAssist with collecting metrics and product attributesAssist with testing out new technologies and softwareTrack and report labor hoursWrite and verify SOP complianceDiagnose, route and resolve customer ticketsEnsure successful area performance through tracking, reporting, and feedback of performanceParticipate in Operational Excellence initiativesBecome an expert in Operations workflowReview and update SOP, as requiredAssist in keeping work area clean and organizedIdentify and address safety hazards within the work areaParticipate in safety initiativesAdditional duties, as assignedA day in the lifeReview emailsCheck for assigned workReview tickets, provide updates and/or chase stakeholders for updatesReview the inbound receive area to check for blockersSync with Operations and address any concerns/call‑outsCollect time studiesConduct process auditsWrite SOPsAssist with operational problemsCollect and collate dataAbout the teamThe Janus Engineering team within Supply Chain focuses on the fulfilment of hardware for AWS data centers.QualificationsHigh school or equivalentExperience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminalsExperience in a dynamic environment with a high degree of customer serviceExperience setting up, taking down and re‑locating PC systemsExperience supporting Windows, Mac and/or Linux operating systems in a corporate settingAmazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at