Systems Engineer, ESC Managed Operations

Systems Engineer, ESC Managed OperationsJob ID: | Amazon Spain Services, S.L.U.AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced systems engineers with a strong background in automation and operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high‑availability AWS services—including EC2, S3, Dynamo, Lambda, and Bedrock—exclusively for EU customers. For more information on ESC please check out our blog: responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day‑to‑day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. You will be required to occasionally participate in “on‑call” rotations to resolve incidents occurring out‑of‑hours.The overarching goal is to deliver scalable services and ensure a high‑availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best‑in‑class development engineering and operations team that aligns with AWS’s commitment to customer satisfaction and continual innovation.Day in the LifeEmbark on a week filled with meaningful contributions to the operation and improvement of significant software systems. You dedicate a substantial portion of your time to carefully review the operational health of services within your team's responsibility, diligently identify anomalies and craft actionable bug reports, and provide constructive feedback on change management documents to address your team's operational backlog. You collaborate to navigate challenges and ensure seamless functionality, engage in the development and testing of scripts, and act as an educator sharing insights on the complexities of the European Sovereign Cloud with service teams. Your commitment to continuous learning and improvement is crucial to the collective success of your team and the reliability of our software systems.Eligibility RequirementsFluency in written and spoken English is required.Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.Amazon will provide relocation support for successful applicants relocating within the European Union.Employees will participate in an On‑Call rota.Basic QualificationsThis role requires you to be a national of an EU member state.Demonstrated expertise in systems engineering working with hardware, software, networking, operating systems.Experience scripting processes in a language such as Bash, Python, or Ruby.Solid understanding of Linux and networking, ability to troubleshoot and anticipate problems that affect the performance, reliability, or availability of software systems.Able to lead the creation, revision, and/or improvement of standard operational procedures (SOPs) and drive operational best practices.Preferred QualificationsExperience with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar).Experience actively mentoring junior engineers and working cross‑organizationally to lead strategic team efforts requiring work from multiple team members.Experience supporting services in AWS or other cloud systems.Experience operating 24x7 high‑availability, distributed software applications and performance‑tuning software applications to optimize fleet utilization.Experience with Infrastructure as Code, such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar.About the TeamDiverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS: Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance: We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team Culture: AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.Equal OpportunityAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-18808-Ljbffr