Business/Technical Analyst

1 giorno fa

firenze, Italia team.blue Tempo pieno

Gratuito con email o Google

Salva questo lavoro e mantieni la tua ricerca organizzata

Crea un account gratuito per salvare lavori, creare avvisi e tornare a questa inserzione dalla tua dashboard.

Salva lavoro Salva e crea avviso

Gratuito con email o Google

Overview

As a Business/Technical Analyst in Digital Channels, you will shape AI-powered email and chat customer care across brands. You translate customer needs into channel requirements, flows, and processes to ensure accurate, efficient, on-brand interactions. You’ll collaborate with brands and AI/technical teams to standardise and scale solutions Europe-wide, balancing automation with human handoffs. This role offers impact by improving customer journeys and accelerating multi-brand rollout in a fast-moving environment.

Responsabilità

Gather and analyse business, customer and operational requirements for AI-powered email and chat channels across brands
Analyse existing customer journeys, processes and channel interactions to identify gaps and opportunities
Map and define customer journeys, conversation flows and channel processes for AI-powered customer care
Define routing, handoff and escalation logic with AI and technical teams
Identify where interactions should be automated, AI-supported, or handed to humans
Translate business needs into clear requirements, flows and specifications for digital channels
Collaborate with brands to understand local requirements and identify opportunities to standardise across markets
Translate requirements into user stories, acceptance criteria and test scenarios
Support testing and validation of conversation flows, routing and handoff
Assist with launch and rollout of AI-powered email and chat channels across brands

Requisiti fondamentali

3+ years as a Business/Technical Analyst or similar role on technology or data projects
Strong process mapping and requirements documentation skills
Experience analysing data, systems and processes to identify root causes
Ability to translate business requirements into technical solutions and testable changes
Experience eliciting and documenting requirements (user stories, maps, workflows, acceptance criteria)
Hands-on testing, validation and troubleshooting of technology solutions
Comfortable with low-code/workflow platforms and configuration changes
Strong analytical and stakeholder management skills
Excellent documentation and communication skills
Located near a European office for hybrid work

Stakeholder management
Analytical thinking
Clear communication
Low-code/workflow platforms
Testing and quality assurance for digital channels
Chatbots or conversational AI

Business/Technical Analyst

Salva questo lavoro e mantieni la tua ricerca organizzata

Lavoro simile a firenze

Offerte simili

Americhe

Europa

Asia / Oceania

Africa

Business/Technical Analyst

Salva questo lavoro e mantieni la tua ricerca organizzata

Lavoro simile a firenze

Offerte simili