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Field Engineer, Northern Italy
34 minuti fa
The Field Engineer (FE) provides functions associated with the installation, modification and ongoing service to a range of Carestream and third-party equipment in accordance with Field Procedures. On occasion, the person will also provide on-site training to customers on operating and maintenance tasks. The person´s focus area will be to work with: Digital Radiography (DR), Computed Radiography (CR) and Printers (DO) modalities and DR, CR, DO installations including responsibility for DR, CR & DO installation projects and the preventative maintenance. The FE will be trained on all Carestream products. Responsibilities： • Provides service support and guidance to customers on Carestream and OEM (Order Equipment Manufacturer) install base. Builds strong, professional customer relationships. • Delivers precise and punctual reporting of paperwork to Carestream and OEMs. • Provides Problem Management to ensure the thorough resolution of Customer issues. Follows logical troubleshooting steps, in accordance with approved service procedures, through to problem resolution. • Demonstrates commitment to customer delight and exceeding customer’s expectations. • Monitors and drives equipment performance. Highlights problem equipment and develops action plan in conjunction with local and Regional specialists. • Works with Sales and Service Sales Specialists to keep up to date with new developments. • Accurately maintains and monitors parts inventory in line with current directives. • Ensures Service call activities are maximized in conjunction with cost control (return visits, same day fix, call duration). • Takes responsibility for communicating effectively with the customer on service call progress. • Undertakes or identifies projects that have a positive impact on the business. • Has a proactive approach on issues that might arise. • Is willing to establish effective relationships and collaborations within service and with other departments within Carestream to address key business issues and opportunities. Requirements： Competencies • Self-motivated, task-forced team player who is flexible to work in a changing environment • Excellent skills in time planning and organizing work and projects. • Self-driven, focused and a person who is persistent in achieving the goals set. • Highly professional and knowledgeable approach to solving customer problems. • Excellent listening skills and strong ability to understand customers´ problems and translate them into solutions. • Excellent customer focus and ability to communicate with all levels of customers and liaise effectively with support functions. • Committed to providing a high level of technical support and ownership of problems to external and internal customers. • Proven documentation skills and ability to produce precise reports as necessary. • Excellent Italian • Good knowledge of English written and oral skills. • Ability to travel Skills and Experience • Bachelor’s degree from Polytechnic University or equivalent education/previous experience. • Previous practical experience within electrical and mechanical area. • Previous practical work experience from large systems installations and maintenance is a benefit. • Strong analytical and troubleshooting skills. • Basic Microsoft Windows platforms knowledge. • Basic PC software knowledge • Previous experience from hospital environment • Previous knowledge and understanding of digital X-ray equipment
