Retail Training Coordinator
6 giorni fa
OverviewWe are looking for an engaged Retail Training Coordinator to join our Retail Training, Excellence & Performance Department, in our Global HQ in Milan, ItalyYour ImpactAs a Retail Training Coordinator, you will design, implement, and facilitate omnichannel training programs across all retail levels, with a strong focus on Customer Experience and coordination of training initiatives for the other retail function (eg. Clienteling, Operations).ActivitiesCustomer Experience focusAct as a key driver in embedding a customer‑first mindset across retail teams, ensuring that all training initiatives reflect and elevate the Moncler client experienceLead the design, global coordination and rollout of training programs focused on Customer ExperienceCollaborate closely with the Retail Excellence team to analyse Mystery Shopping results, NPS feedback, and other performance metrics, translating them into actionable and tailored training initiativesDevelop and deploy targeted learning modules aimed at enhancing client engagement, personalization strategies, selling ceremony excellence, and service recovery practicesGlobal Training Program Management & FacilitationSupport other retail function such as operations, clienteling, aftersales in creating compelling and effective training initiativesDesign and implement Train the Trainer (TTT) frameworks to empower and certify local trainers, guaranteeing a consistent and elevated standard of training delivery worldwideServe as a strategic partner to local training teams, providing support in adapting content to cultural and operational contexts while safeguarding global consistencyProject Management & Rollout ExecutionManage training calendars, global content distribution, and rollout timelines across markets, ensuring seamless execution and brand integrityOversee training‑related budgets, resources, and external partnerships in line with strategic business objectivesMonitor results and act with the aim to support the businessIf needed, be able to directly deliver specific training on product/customer experience/selling techniques to support the regional counterpartsQualifications5/6 years of experience in Retail Training, including at least 3 years of in‑store experience in structured Fashion Luxury/Retail/Hospitality companiesA customer‑centric mindset and the ability to translate business goals into impactful learning solutionsExperience working in a fast‑paced, dynamic environment with cross‑functional and multicultural teamsStrong organizational, communication, and stakeholder management abilitiesFluency in English; additional languages are a plusWe Would Appreciate a Person Who Is:Highly organized and capable of effectively managing multiple tasks simultaneouslyStructured and proactive, demonstrating an independent work attitudeCooperative and flexible who can communicate effectively with all levels of internal and external stakeholdersHow To Apply?To apply for this position, follow directions through this posting or visit our website and submit your application through our Careers Website. When applying, please attach your CV and any other relevant supporting documents.Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr
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Retail Training Coordinator
1 settimana fa
milano, Italia Altro A tempo pienoJoin to apply for the Retail Training Coordinator role at MonclerJoin to apply for the Retail Training Coordinator role at MonclerGet AI-powered advice on this job and more exclusive features.OverviewWe are looking for an engaged Retail Training Coordinator to join our Retail Training, Excellence & Performance Department, in our Global HQ in Milan,...
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Retail Training Coordinator
1 settimana fa
milano, Italia Altro A tempo pienoJoin to apply for the Retail Training Coordinator role at MonclerJoin to apply for the Retail Training Coordinator role at MonclerGet AI-powered advice on this job and more exclusive features.OverviewWe are looking for an engaged Retail Training Coordinator to join our Retail Training, Excellence & Performance Department, in our Global HQ in Milan,...
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Retail Training Coordinator
5 giorni fa
Milano, Italia Unavailable A tempo pienoOverviewWe are looking for an engaged Retail Training Coordinator to join our Retail Training, Excellence & Performance Department, in our Global HQ in Milan, ItalyYour ImpactAs a Retail Training Coordinator, you will design, implement, and facilitate omnichannel training programs across all retail levels, with a strong focus on Customer Experience and...
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Retail Training Coordinator
6 giorni fa
Milano, Italia UNAVAILABLE A tempo pienoOverview We are looking for an engaged Retail Training Coordinator to join our Retail Training, Excellence & Performance Department, in our Global HQ in Milan, Italy Your Impact As a Retail Training Coordinator, you will design, implement, and facilitate omnichannel training programs across all retail levels, with a strong focus on Customer Experience and...
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Retail Training Coordinator
6 giorni fa
Via Milano, Italia UNAVAILABLE A tempo pienoOverview We are looking for an engaged Retail Training Coordinator to join our Retail Training, Excellence & Performance Department, in our Global HQ in Milan, Italy Your Impact As a Retail Training Coordinator, you will design, implement, and facilitate omnichannel training programs across all retail levels, with a strong focus on Customer Experience and...
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Retail Training Coordinator
6 giorni fa
Via Milano, Italia UNAVAILABLE A tempo pienoOverviewWe are looking for an engaged Retail Training Coordinator to join our Retail Training, Excellence & Performance Department, in our Global HQ in Milan, ItalyYour ImpactAs a Retail Training Coordinator, you will design, implement, and facilitate omnichannel training programs across all retail levels, with a strong focus on Customer Experience and...
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Global Retail Training
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Milano, Italia BoF Careers A tempo pienoA leading luxury fashion brand in Milan is seeking a Retail Training Coordinator to design and implement omnichannel training programs. The role emphasizes customer experience and collaboration with various retail functions. The ideal candidate has over 5 years of experience in retail training, a solid understanding of luxury brand standards, and is highly...
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Global Luxury Retail Training
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milano, Italia Altro A tempo pienoA luxury fashion retailer located in Milan is seeking a Retail Training Coordinator to design and implement training programs across all retail levels. The ideal candidate will have 5-6 years of experience in Retail Training, a customer-centric mindset, and strong organizational skills. This role emphasizes collaboration with various teams to enhance the...
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Global Retail Training Lead: Customer Experience
6 giorni fa
Milano, Italia UNAVAILABLE A tempo pienoA leading global fashion retailer seeks a Retail Training Coordinator to design and implement comprehensive training programs across retail levels. This role demands a strong emphasis on customer experience and requires collaboration with various teams to elevate retail standards. Ideal candidates will possess significant experience in Retail Training,...
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Sales Training Manager
1 settimana fa
Milano, Italia RETAIL Experts A tempo pienoFor our iconic client, a leading brand in the luxury Watch sector, we are currently searching for a dynamic Sales Trainer, to take the lead of the new Training department, the aim of which is to train and coach boutique sales staff throughout the Retail network in (northern) Italy. **POSITION Reporting directly to the General Manager Italy, the Training...
