Lavori attuali relativi a Guest Experience Manager - Bardi - Thompson Rome
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Guest Experience Manager
2 ore fa
Bardi, Italia Thompson Rome A tempo pienoWe are looking for a passionate and guest-obsessed Guest Experience Manager to elevate every touchpoint of the journey at Thompson Hyatt Rome.This role is key to shaping memorable, personalized experiences, driving a culture of service excellence, and bringing the brand's lifestyle vision to life.The ideal candidate combines strategic thinking, creativity,...
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Guest Experience Manager
2 giorni fa
bardi, Italia Thompson Rome A tempo pienoWe are looking for a passionate and guest-obsessed Guest Experience Manager to elevate every touchpoint of the journey at Thompson Hyatt Rome. This role is key to shaping memorable, personalized experiences, driving a culture of service excellence, and bringing the brand’s lifestyle vision to life. The ideal candidate combines strategic thinking,...
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Bardi, Italia Marriott Hotels Resorts A tempo pienoA luxury hotel brand in Como, Italy is seeking a Manager on Duty to oversee guest relations and enhance overall satisfaction. In this role, you will analyze guest feedback, manage departments, and ensure a positive guest experience. The ideal candidate should have a high school diploma and relevant experience, with a preference for a degree in Hospitality....
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Front Desk
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Bardi, Italia Ali Professional A tempo pienoDescrizione dell'offerta di lavoroAli Professional, per lo Showroom di una importante azienda multinazionale leader nel settore dell'arredamento e del design, ricerca: FRONT DESK & GUEST EXPERIENCE SPECIALISTLa risorsa, in affiancamento alle figure di Showroom Manager e di Guest Experience Manager, sarà responsabile dell'accoglienza e della gestione...
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Front Of House Leader — Guest Experience
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Bardi, Italia Marriott Hotels Resorts A tempo pienoA leading hotel chain in Monza seeks a Front of House Manager to oversee daily operations and ensure exceptional guest service.The role includes managing staff, resolving guest complaints, and maintaining high standards in all service areas.A high school diploma with 4 years of experience in guest services is required, or a 2-year hotel management degree...
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Bardi, Italia Marriott Hotels Resorts A tempo pienoA luxury hotel brand in Como, Italy is seeking a Manager on Duty to oversee guest relations and enhance overall satisfaction. This role involves analyzing guest feedback, managing departments and fostering a positive guest experience. The successful candidate will need a high school diploma, relevant experience, and preferably a degree in Hospitality. This...
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Night Manager
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Bardi, Italia Melia Hotels International A tempo pienoA global hospitality brand in Milan seeks a Night Manager to oversee Front Office operations and ensure guest satisfaction during night hours.The ideal candidate has experience in a similar role and is fluent in English, with knowledge of Opera PMS being a significant advantage.This position involves managing various responsibilities such as check-ins,...
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Quality Assurance Lead
4 giorni fa
Bardi, Italia Marriott Hotels Resorts A tempo pienoOverviewA global luxury hotel brand in Como is seeking a Quality Assurance Manager for the 2026 season. The role involves implementing quality assurance processes, managing training programs, and ensuring operational excellence to enhance guest satisfaction. This full-time position offers an opportunity to drive quality initiatives and improve service...
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Quality Assurance Lead
2 giorni fa
bardi, Italia Marriott Hotels Resorts A tempo pienoOverviewA global luxury hotel brand in Como is seeking a Quality Assurance Manager for the 2026 season. The role involves implementing quality assurance processes, managing training programs, and ensuring operational excellence to enhance guest satisfaction. This full-time position offers an opportunity to drive quality initiatives and improve service...
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Bardi, Italia Kerten Hospitality A tempo pienoA leading hospitality operator is seeking a Front Office Manager for Colere **** by Cloud 7 in Italy.The ideal candidate will oversee front office operations, lead a team to deliver excellent guest experiences, and manage daily operations effectively.Candidates should possess 4-6 years of experience in front office roles and be fluent in English and...
Guest Experience Manager
9 ore fa
We are looking for a passionate and guest-obsessed Guest Experience Manager to elevate every touchpoint of the journey at Thompson Hyatt Rome. This role is key to shaping memorable, personalized experiences, driving a culture of service excellence, and bringing the brand’s lifestyle vision to life. The ideal candidate combines strategic thinking, creativity, and strong leadership, inspiring teams to consistently exceed guest expectations while supporting the hotel’s commercial goals. The Guest Experience Manager is an innovative and customer-focused leader responsible for enhancing the overall guest experience across all touchpoints within the Thompson Hyatt in Rome. This role involves developing and implementing strategies to ensure exceptional service, fostering a culture of guest-centricity, and overseeing the seamless integration of guest feedback into operational practices. The Guest Experience Manager will work closely with various departments to ensure that all guests enjoy memorable and personalized experiences. Responsibilities Administration Ensure alignment of guest experience initiatives with the hotel's strategic objectives. Develop, implement, and regularly update the Guest Experience Operations Manual. Conduct effective internal communications and team meetings to ensure seamless operations. Maintain up-to-date records of guest feedback, satisfaction scores, and service metrics. Customer Service Ensure all staff deliver on the brand promise and create memorable guest experiences. Oversee the planning and execution of guest-related events, promotions, and initiatives. Engage with guests to gather feedback and enhance service delivery. Resolve guest complaints efficiently, promoting a guest-centric culture. Maximize productivity through effective scheduling and resource management. Monitor and control budgeted expenses related to guest experience initiatives. Collaborate with finance on revenue forecasting and budget planning for guest services. Analyze performance metrics to drive profitability and enhance guest satisfaction. Marketing Conduct regular market research to identify trends and opportunities in guest experience. Lead innovative marketing campaigns that align with the lifestyle brand of the hotel. Analyze campaign performance and adapt strategies to enhance guest engagement and loyalty. Operations Oversee daily operations related to guest experiences to ensure consistency and quality. Ensure consistent branding and messaging in all guest communications and interactions. Stay informed about industry trends, competitive landscape, and market dynamics. People & Talent Development Support the recruitment, onboarding, and development of guest service staff. Ensure team members adhere to brand standards and performance expectations. Provide ongoing training and mentorship to enhance team capabilities and foster a culture of excellence. Qualifications Diploma or Bachelor’s Degree in Hospitality Management, Tourism, or a related field is preferred. Equivalent professional experience within the luxury hospitality sector will also be considered. Experience Previous experience in a Guest Experience, Front Office, or Service Leadership role within a luxury or lifestyle hotel environment. A strong understanding of personalized service standards and guest journey management is essential. Required Skills Proven ability to deliver highly personalized, attentive, and memorable guest experiences. Strong capability in handling and resolving guest complaints with professionalism and empathy. Excellent verbal and written communication skills. Proficiency in English is required; knowledge of additional foreign languages is considered an advantage. Experience in staff training, coaching, and professional development. Strong decision-making skills with the ability to act quickly and effectively. Solid understanding of luxury hospitality trends and guest experience best practices. Thompson Hyatt Rome is committed to creating an inclusive and diverse workplace. We encourage applications from all qualified candidates regardless of gender, age, nationality, ethnicity, disability, sexual orientation, religion, or background. Diversity and inclusion are fundamental to our culture and success. Guest Experience Manager • mantova, Italia #J-18808-Ljbffr
