Customer Success Manager

Why project44? At project44' we believe in better. We challenge the status quo because we know a better supply chain isn't just possible-it's essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform' Movement' we're redefining how global supply chains operate. By transforming fragmented logistics data into real-time' AI-powered insights' we empower companies to connect instantly' see clearly' act decisively' and automate intelligently. Our Supply Chain AI enhances visibility' drives smarter execution' and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago' IL with a 2nd HQ in Bengaluru' India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation' urgency' and purpose. If you're driven to solve meaningful problems' leverage AI to scale rapidly' drive impact daily' and be part of a high-performance team - we should talk. Key Accountabilities - Partner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services - Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams - Form relationships and educate the customer on new product introductions and features to drive optimal product use - Serve as the main point of contact for the customer (external) and the voice of the customer (internal) to projects and help prioritize product requests - Monitor customer health and risk. Develop and execute success plans when required working with customer support' product development and engineering - Facilitate Quarterly Business Reviews with customers - Proactively manage multiple accounts to ensure customer's success in services renewal' adoption of products' customer health and overall satisfaction - Identify opportunities for upsell alongside sales and account management team - Maintain up to date knowledge of logistics industry' EDI' and blockchain. In-office Commitment: Our office is where ideas spark' connections thrive' and innovation comes alive. The expectation is to be on-site' in office four days a week as this offers the chance to immerse yourself in the energy of the office and collaborate with your co-workers. Together' we're building something extraordinary-learn' grow' and thrive in our fast-paced' transformative environment. Requirements &, Preferred Skills - Experience in supply chain' strongly preferred - Experience working with fast-growth technology company' preferred - 5-7 years of experience working with enterprise customers in Account Management' Customer Success or Consulting - Experience working with a SaaS or platform product' preferred - Comfortable presenting to leadership and in a large group - Ability to be strategic' but still roll up your sleeves to accomplish what needs to be done - Highly organized with a strong sense of urgency to meet deadlines - Excellent client-facing' Italian and English written and verbal skills - Some travel for key customer meetings and events About project44 Since 2014' project44 has been transforming the way one of the largest' most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding' industry technology must rise to the occasion. In just a few short years' we've created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world's leading brands to track shipments' collaborate with supply chain partners' drive operational efficiencies' and create outstanding customer experiences.