Projektledare/Business Analyst Dynamics
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Om denna lediga tjänst
Dynamics 365-projekt, med fokus på Contact Center-processer. I denna roll kommer du att arbeta nära affärsintressenter och IT-team för att samla in krav, samordna projektaktiviteter, stödja lösningsdesign och säkerställa framgångsrik implementering av Dynamics 365-funktioner över kundinteraktionskanaler.
- Hantera och samordna Microsoft Dynamics 365-projekt relaterade till Contact Center, kundservice och CRM-processer.
- Samla in, analysera och dokumentera affärskrav, översätta dem till användarhistorier, funktionella specifikationer och projektdeliverables.
- Stödja processkartläggning och gap-analys över kundinteraktionsflöden, inklusive röst, chat, e-post, dirigering, ärendehantering och agentproduktivitet.
- Samordna projektets tidslinjer, milstolpar, risker, öppna punkter och beroenden, och säkerställa snabb uppföljning med affärs-, tekniska och leverantörsteam.
- Bidra till testning, UAT, utbildnings- och implementeringsaktiviteter, förbereda dokumentation, statusuppdateringar och rapporteringsmaterial för intressenter.
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