Guest Services Manager
2 settimane fa
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.QualificationsHotel Director / Hotel General Manager background in a 4- or 5-star hotel2-3yrs of hotelier experienceAdditional languages is an advantage (Spanish, Italian, Portuguese, French, German)Duties and ResponsibilitiesTakes the lead in owning and delivering an exceptional guest experience while embracing an ambassador's role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments.Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience.Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation.Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products.Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met.Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance.#J-18808-Ljbffr
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Guest Services Manager
2 settimane fa
Bardi, Italia Altro A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.QualificationsHotel Director...
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Guest Services Manager
1 settimana fa
Bardi, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction.This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount.QualificationsHotel Director /...
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Guest Services Manager
2 settimane fa
Bardi, Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications Hotel...
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Guest Experience Leader
1 settimana fa
Bardi, Italia Royal Caribbean Group A tempo pienoA global cruise company seeks a Guest Services Manager in Emilia-Romagna, Italy, to deliver exceptional guest experiences and manage a dedicated team.The ideal candidate has a proven background as a Hotel Director or General Manager in a 4- or 5-star hotel and at least 2-3 years of hotelier experience.Strong leadership and communication skills are essential,...
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Guest Experience Leader
2 settimane fa
Bardi, Italia Royal Caribbean Group A tempo pienoA global cruise company seeks a Guest Services Manager in Emilia-Romagna, Italy, to deliver exceptional guest experiences and manage a dedicated team. The ideal candidate has a proven background as a Hotel Director or General Manager in a 4- or 5-star hotel and at least 2-3 years of hotelier experience. Strong leadership and communication skills are...
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Guest Experience Leader
1 settimana fa
Bardi, Italia Altro A tempo pienoA global cruise company seeks a Guest Services Manager in Emilia-Romagna, Italy, to deliver exceptional guest experiences and manage a dedicated team. The ideal candidate has a proven background as a Hotel Director or General Manager in a 4- or 5-star hotel and at least 2-3 years of hotelier experience. Strong leadership and communication skills are...
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Vip Guest Relations Manager
4 giorni fa
Bardi, Italia Mandarin Oriental A tempo pienoA luxury hotel in Lake Como is seeking a Guest Relations Manager to oversee VIP guest experiences.The role includes welcoming guests, coordinating amenities, and ensuring satisfaction throughout their stay.Candidates should have at least two years of experience in luxury hospitality, excellent communication skills in English and Italian, and the ability to...
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Guest Experience Manager
2 settimane fa
Bardi, Italia Sunset Hospitality Group A tempo pienoSunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all...
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Guest Relations Manager
4 giorni fa
Bardi, Italia Mandarin Oriental A tempo pienoJoin to apply for theGuest Relations Managerrole atMandarin OrientalMandarin Oriental, Lago di Comoaims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide clientele.Our vision is to promote our welcoming, genuine and passionate culture to attract and engage...
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Guest Relations Manager
1 settimana fa
Bardi, Italia Mandarin Oriental Hotel Group Limited A tempo pienoMandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.Our aim is to...
