Global IT Support Specialist

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group’s headquarters), Warren (New Jersey, USA), and Chennai (India).MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.Do you recognize yourself? Then come work with us and be part of MSC’s familyGlobal IT Support SpecialistWithin the Global IT Workplace Operation team and under the governance of the Modern Workplace Team Leader, the Global Workplace Operation Specialist missions within the team areResolve incidents escalated by local IT and Global Service DeskTrack resolution of incidents and requestsAdminister systems, test, install and release various applicationsShare personal experiences of support and technical expertise with local IT and Global Service Desk through communication or knowledge base articles and documentationInterface and cooperate with Global Workplace SME team when needed, for technical incident resolutionKey ResponsibilitiesSupport Microsoft Windows 11Support core collaborative applications (Microsoft Office 365, Citrix, Printix,…)Diagnose and resolve technical hardware and software issuesBeing independent on troubleshooting and finding solutions, applying them accordingly with company rulesHelp and advice users on appropriate actSupport and train Local IT teams and Global Service DeskIdentify and elevate situations requiring urgent attentionTrack and route incidents and requestsDocument resolutions process and procedure (How to…)Following tickets with third-party vendors (Microsoft, Dell, …)Work in cooperation with the SME team (Subject Matter Expert)Follow release of applications and changesEmbrace the strategy defined by the management and make it his ownPerformance SkillsProven ability and commitment to high standards of customer serviceUnderstands priorities are driven by the businessLanguage Skills: Good knowledge of spoken and written EnglishProblem-solving, troubleshooting and analytical skillsGood organizational and communication skillsTechnicality and passion for technologyCurious and willing to learnProven ability to work in a team environmentPerforming and autonomousAbility to deal with ambiguityAbility to develop and inspire others, positive attitudeQualifications and ExperienceGeneral:5 years in Workplace supporting environmentTechnical:PCs and peripheralsWindows 11Office365End user supportTroubleshooting, optimizationIntune knowledge (nice to have)Has experience with asset management, following ITIL standardsPrinting (nice to have)ServiceNow (nice to have)What we offerWe offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.Seniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyIndustriesTransportation, Logistics, Supply Chain and Storage and Maritime Transportation#J-18808-Ljbffr