Customer Technical Advisor
10 ore fa
Join to apply for the Customer Technical Advisor role at ACMA, a Coesia companyACMA is a leading organization headquartered in Bologna, Italy. As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce. Our business portfolio encompasses a wide range of innovative tailor‑made packaging machinery solutions, by working hand‑in‑hand with customers and partners.We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers. For more detailed information about ACMA and its comprehensive business landscape, please visit / en.ACMA is part of Coesia, a group of innovation‑based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 8,000 people as of 2023. About the Role Reporting to the Customer Care Supervisor, the Customer Technical Advisor will support business operations in the assigned areas. Responsibilities Deliver high‑quality field services at customer sites, including maintenance, line assessments, training, and production support. Proactively suggest service solutions to customers during service execution to optimize line performance. Lead stakeholders through structured problem‑solving methodologies to resolve issues effectively. Interpret electrical diagrams, mechanical drawings, and technical documentation. Monitor, follow up, and document resolved cases. Mentor and coach junior assembly and service team members to enhance their technical skills. Share product improvement feedback with the Technical Engineering team. Create detailed and structured service reports for customers, outlining findings, corrective actions, and preventive measures. Qualifications A technical degree or equivalent qualification. At least 5 years of hands‑on experience in testing and commissioning packaging machinery automation, with expertise in both mechanical and automation domains. Proven experience working at customer sites. Strong knowledge of structured problem‑solving methodologies (e.g., root cause analysis). Passion and curiosity for technical challenges. A customer‑focused mindset with excellent service orientation. Proficiency in English; knowledge of additional languages, in particular German will be considered an advantage. Familiarity with CRM and ERP tools is a plus. Willingness to travel up to 70% of the time, with an average trip duration of up to 2 weeks. Coesia is an equal opportunity employer and embraces diversity and inclusion. Seniority level: Associate Employment type: Full‑time Job function: Automation Machinery Manufacturing Location: Rome, Italy #J-18808-Ljbffr
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Italian-Speaking Customer Technical Advisor
4 settimane fa
WorkFromHome, Italia AetherCore A tempo pienoItalian-Speaking Customer Technical Advisor - Greece w/ Relocation (Remote from Greece Possible) We are currently seeking Italian-speaking candidates interested in joining a customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after relocation support is provided. Position Overview As a...
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Italian-Speaking Customer Technical Advisor
2 settimane fa
WorkFromHome, Italia AetherCore A tempo pienoItalian-Speaking Customer Technical Advisor - Greece w/ Relocation (Remote from Greece Possible) Warm Greece is calling! We are currently seeking Italian-speaking candidates interested in joining a customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after relocation support is provided....
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Italian-Speaking Customer Technical Advisor
2 settimane fa
WorkFromHome, Italia AetherCore A tempo pienoItalian-Speaking Customer Technical Advisor - Greece w/ Relocation (Remote from Greece Possible) 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Warm Greece is calling! We are currently seeking Italian-speaking candidates interested in joining a customer support project based in Athens, Greece. This...
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Italian-Speaking Tech Support Advisor
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WorkFromHome, Italia AetherCore A tempo pienoA leading customer support company is seeking an Italian-speaking Customer Technical Advisor. The role involves managing customer inquiries and providing technical support, with the possibility of relocation to Greece. Candidates should possess strong problem-solving skills and fluent Italian language abilities. The offer includes relocation support, health...
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Italian-Speaking Tech Support Advisor — Greece
2 settimane fa
WorkFromHome, Italia AetherCore A tempo pienoA leading customer support company is looking for an Italian-speaking Customer Technical Advisor. The role involves handling customer inquiries and providing technical support from Athens, Greece. Candidates will receive paid travel expenses for relocation, accommodation, and assistance in securing housing. The position requires fluent Italian, good English,...
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Italian-Speaking Tech Support Advisor
4 settimane fa
WorkFromHome, Italia AetherCore A tempo pienoA leading customer support company is seeking an Italian-speaking Customer Technical Advisor in Greece. The role involves handling customer inquiries and providing technical support. Candidates should possess a high school diploma and fluent Italian, along with solid English skills. The company offers relocation assistance, including travel expenses,...
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