Team Lead IT

2 settimane fa


Milano, Lombardia, Italia Rhenus SE & Co. KG A tempo pieno

As the Team Lead IT for one of our countries, you will drive the success of our IT infrastructure and first-level support, ensuring smooth operations for around 1,100 users across all Rhenus Business Units in the country. Positioned within our Group IT Regional Team , you are the key link between local operations and our Group IT , ensuring alignment in Projects, maintaining an up-to-date Infrastructure and a good Quality in our IT Service Management. In addition to leading the team, you'll work hands-on alongside them. Solving complex support cases, tackling technical challenges, and actively contributing to daily operations. This role requires a balance of leadership skills and technical expertise, with a focus on fostering team collaboration and ensuring efficient operations.

- Lead and inspire a team of IT professionals, driving efficiency and best practices in IT Helpdesk and Infrastructure support.
- Oversee the management of first-level support, guaranteeing prompt and effective resolutions for all IT-related issues.
- Act as the primary IT contact for business projects involving infrastructure, working closely with stakeholders from the operational departments to deliver seamless solutions.
- Lead projects to standardize our local infrastructure in alignment with global policies, while keeping systems secure and up to date.

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