Customer Service Specialist 1-Year Fixed Term
21 ore fa
Responsibilities and Customer Service Shared responsibility on customer satisfaction and customers related KPIs. Track delivery from 3PL to end customer ensuring high quality service. Work towards the resolution of operational issues originating both from the 3PL and customer. Responsible for the creation and update of the relevant master data related to customers in ERP and Sales Order webtool. Responsible for the execution of the return process for Finish Goods & Visit (promotional materials) and disputes with Customers. Responsible for daily invoicing and creation of credit notes/returns in ERP. Month/Year end closing execution and monitoring of periodical tasks Active role in process automation projects and digitalization technologies (OCR) Experience with CRM software to manage interactions and communications with the Customers Familiar with RPA technologies to increase order process automation and reduce manual order touch Part of EDI implementations with Customers (order/ invoic/ shipping confirmation recadv). Responsible for the EDI flow maintenance Manages orders database and dashboards cockpits on 3PL performance and Customers profiles. Run root cause investigations on performance and service delivered Analysis and Continuous Improvement Monitor & analyse service level and 3PL performance KPI (distribution & reverse) Analyse RTM orders profile cost to serve and finds opportunities for cost and service optimization Support in continuous improvement projects testing Be part of the journey to start collaborating with customers. Collaborates with internal and external stakeholders to deliver improvements. Finds opportunities to deliver efficiency understanding customers needs and influencing their behavior. Finds solutions bringing mutual benefits. System & Digitalization Active role in process automation projects and digitalization technologies (OCR) Experience with CRM software to manage interactions and communications with the Customers Familiar with RPA technologies to increase order process automation and reduce manual order touch Part of EDI implementations with Customers (order/ invoic/ shipping confirmation recadv). Responsible for the EDI flow maintenance Manages orders database and dashboards cockpits on 3PL performance and Customers profiles. Run root cause investigations on performance and service delivered Customer Collaboration Be part of the journey to start collaborating with customers. Collaborates with internal and external stakeholders to deliver improvements. Finds opportunities to deliver efficiency understanding customers needs and influencing their behavior. Finds solutions bringing mutual benefits. Remote Work No Employment Type Full-time Additional Information Red Bull S.r.l. promuove le pari opportunità. Crediamo fortemente che la diversità sia un elemento centrale del nostro successo. Le scelte effettuate nel processo di selezione si basano unicamente sulla valutazione delle esperienze e delle competenze professionali. Accogliamo qualsiasi candidatura senza distinzione di età genere disabilità orientamento sessuale religione o etnia. Key Skills Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator Department / Functional Area Operations Experience years Vacancy 1 #J-18808-Ljbffr
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Turbigo, Italia Red Bull A tempo pienoResponsibilities and Customer Service Shared responsibility on customer satisfaction and customers related KPIs. Track delivery from 3PL to end customer ensuring high quality service. Work towards the resolution of operational issues originating both from the 3PL and customer. Responsible for the creation and update of the relevant master data related to...
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Turbigo, Italia Red Bull A tempo pienoResponsibilities and Customer ServiceShared responsibility on customer satisfaction and customers related KPIs.Track delivery from 3PL to end customer ensuring high quality service.Work towards the resolution of operational issues originating both from the 3PL and customer.Responsible for the creation and update of the relevant master data related to...
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turbigo, Italia Red Bull A tempo pienoResponsibilities and Customer ServiceShared responsibility on customer satisfaction and customers related KPIs.Track delivery from 3PL to end customer ensuring high quality service.Work towards the resolution of operational issues originating both from the 3PL and customer.Responsible for the creation and update of the relevant master data related to...
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Customer Service Specialist | Industrial
22 ore fa
Turbigo, Italia desmo® A tempo pienoGestire il customer service in un contesto industriale significa garantire continuità, precisione e coordinamento tra cliente, logistica e produzione. Il nostro cliente è una realtà industriale internazionale attiva nello sviluppo e nella produzione di soluzioni di filtrazione e componenti per sistemi di processo , parte di un gruppo americano...
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Customer Service Specialist | Industrial
21 ore fa
Turbigo, Italia desmo® A tempo pienoGestire il customer service in un contesto industriale significa garantire continuità, precisione e coordinamento tra cliente, logistica e produzione. Il nostro cliente è una realtà industriale internazionale attiva nello sviluppo e nella produzione di soluzioni di filtrazione e componenti per sistemi di processo , parte di un gruppo americano...
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Customer Service Specialist | Industrial
21 ore fa
Turbigo, Italia desmo® A tempo pienoGestire il customer service in un contesto industriale significa garantire continuità, precisione e coordinamento tra cliente, logistica e produzione.Il nostro cliente è una realtà industriale internazionale attiva nello sviluppo e nella produzione di soluzioni di filtrazione e componenti per sistemi di processo, parte di un gruppo americano...
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Customer Service Specialist | Industrial
17 ore fa
turbigo, Italia desmo® A tempo pienoGestire il customer service in un contesto industriale significa garantire continuità, precisione e coordinamento tra cliente, logistica e produzione.Il nostro cliente è una realtà industriale internazionale attiva nello sviluppo e nella produzione di soluzioni di filtrazione e componenti per sistemi di processo, parte di un gruppo americano...
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turbigo, Italia Essence Coaching Group A tempo pienoSeller Customer Service Agent – German speakerLocation: Lisbon, Portugal | On-siteEmployment Type: Full-timeLanguages: German + EnglishMonthly salary: 1200 Euro grossRole OverviewWe are looking for German-speaking Seller Customer Service Agents to support sellers on a global digital platform. This role combines customer service and sales awareness, helping...
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Customer Service
21 ore fa
Turbigo, Italia Red Bull A tempo pienoA global beverage corporation is seeking a Customer Service Operations Specialist to ensure high customer satisfaction and manage delivery processes. The ideal candidate has strong analytical skills and experience with CRM software. Responsibilities include resolving operational issues, managing invoicing, and collaborating with internal stakeholders. This...
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Customer Service
21 ore fa
Turbigo, Italia Red Bull A tempo pienoA global beverage corporation is seeking a Customer Service Operations Specialist to ensure high customer satisfaction and manage delivery processes. The ideal candidate has strong analytical skills and experience with CRM software. Responsibilities include resolving operational issues, managing invoicing, and collaborating with internal stakeholders. This...
