Guest Service Center Agent
2 settimane fa
The Guest Service Center Agent will report to the Dir. Of Rooms and she/he will be part of a Front Office department.
This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven.
What we offer Professional career progression at international level in 9000 Marriott hotels Learning and development opportunities online, on the job and in class Discounts on hotel rooms, gift shop items, food and beverage Experienced management & motivated and engaging colleagues Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program Canteen service – Associates Restaurant Uniform - Laundry service
The impact you'll make First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area.
What you'll do Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
What we're looking for Fluent in Italian, English (both writing and speaking) Previous Hotel experience is a big plus Ideally, technical knowledge of Micros and Opera A warm, people-oriented demeanor and a team-first attitude Positive outlook and outgoing personality Flexibility, problem-solving skills and multi-tasking ability
Explore our very big world As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience.
You're welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.
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